Dallas County
PROCESS SUPPORT SUPERVISOR. ELECTIONS DEPARTMENT
Dallas County - Dallas, Texas, United States, 75215
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Overview
PROCESS SUPPORT SUPERVISOR. ELECTIONS DEPARTMENT
Join to apply for the
PROCESS SUPPORT SUPERVISOR. ELECTIONS DEPARTMENT
role at
Dallas County . Job Description
Performs first-line supervision of clerical support staff assigned to standardized tasks, including hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services. Management Scope:
Supervises generally five (5) or more clerical support staff in one or more smaller sections of the department. Responsibilities
Supervises clerical support staff in performing tasks related to receiving, filing, processing documents, fees, fines, maintaining records, files, reports, and providing excellent customer service. Ensures effective service delivery by training staff, coordinating, delegating, monitoring assignments, evaluating performance, providing feedback, and collecting data for performance measures. Acts as a technical expert, researches and resolves complex issues, responds to inquiries, audits work processes, and reconciles/corrects exceptions. Assists management with employee-related issues, including serving on interview teams, coordinating leave activities, maintaining time and attendance, preparing performance appraisals, and staff recommendations. Stays updated on changes in laws, policies, and procedures; recommends and implements policy and procedure changes; assists management in establishing goals and objectives. Performs other duties as assigned. Qualifications
Education, Experience, and Training:
An Associate’s degree from an accredited college or university in a related field, with at least one (1) year of relevant work experience. Special Requirements/Knowledge, Skills & Abilities:
Skilled in standard software applications; effective verbal and written communication; ability to maintain confidentiality; knowledge of Criminal Court procedures is preferred. Physical/Environmental Requirements:
Standard office environment; may require prolonged sitting, standing, walking, and lifting up to 25 lbs. Additional Information
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Information Technology Industries:
Government Administration
#J-18808-Ljbffr
Join to apply for the
PROCESS SUPPORT SUPERVISOR. ELECTIONS DEPARTMENT
role at
Dallas County . Job Description
Performs first-line supervision of clerical support staff assigned to standardized tasks, including hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services. Management Scope:
Supervises generally five (5) or more clerical support staff in one or more smaller sections of the department. Responsibilities
Supervises clerical support staff in performing tasks related to receiving, filing, processing documents, fees, fines, maintaining records, files, reports, and providing excellent customer service. Ensures effective service delivery by training staff, coordinating, delegating, monitoring assignments, evaluating performance, providing feedback, and collecting data for performance measures. Acts as a technical expert, researches and resolves complex issues, responds to inquiries, audits work processes, and reconciles/corrects exceptions. Assists management with employee-related issues, including serving on interview teams, coordinating leave activities, maintaining time and attendance, preparing performance appraisals, and staff recommendations. Stays updated on changes in laws, policies, and procedures; recommends and implements policy and procedure changes; assists management in establishing goals and objectives. Performs other duties as assigned. Qualifications
Education, Experience, and Training:
An Associate’s degree from an accredited college or university in a related field, with at least one (1) year of relevant work experience. Special Requirements/Knowledge, Skills & Abilities:
Skilled in standard software applications; effective verbal and written communication; ability to maintain confidentiality; knowledge of Criminal Court procedures is preferred. Physical/Environmental Requirements:
Standard office environment; may require prolonged sitting, standing, walking, and lifting up to 25 lbs. Additional Information
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Information Technology Industries:
Government Administration
#J-18808-Ljbffr