Head of OSS/BSS and Digitalisation
Manx Telecom Group - Douglas, Arizona, us, 85655
Work at Manx Telecom Group
Overview
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Overview
Full details of the job. Vacancy Name Vacancy Name Head of OSS/BSS and Digitalisation Vacancy No Vacancy No VN774 Hiring Manager Function Work Location Work Location Manx Telecom, Dalton Street, Douglas, Isle of Man, IM1 3PQ Basis Basis Permanent Full Time/Part Time Full Time/Part Time Full time Employment Duration Employment Duration - Hours Per Week 37.00 Drivers Licence Required Drivers Licence Required No Benefits Competitive Salary and Benefits package will be provided to the successful candidate. About the Role The Head of OSS/BSS and Digitalisation will be responsible for leading the strategic development and implementation of Manx Telecom’s Operations, Support Systems, Business Support Systems, and digital transformation initiatives. This role will play a pivotal part in driving operational efficiency, improving customer experience, and supporting the company’s overall business objectives. The role requires a balanced approach between people leadership, management and technology know-how. The required approach is one that views IT as an enabler to business, not IT as something delivered for the sake of it.
Key Responsibilities
Culture Drive r: Energise and lead a group of skilled IT professionals to deliver the company’s business objectives. Strategic Vision:
Develop, implement and maintain a comprehensive OSS/BSS strategy aligned with Manx Telecom’s business goals and priorities. Digital Transformation:
Lead the company’s digital transformation initiatives, leveraging technology to enhance operational efficiency, improve customer experience, and create new revenue streams. OSS/BSS Leadership:
Oversee the management and development of Manx Telecom’s OSS/BSS systems, ensuring their effective operation and alignment with business requirements. Technology Integration:
Drive the integration of OSS/BSS systems with other IT systems and networks to optimize overall performance and efficiency. Vendor Management:
Establish and maintain relationships with technology vendors, ensuring that OSS/BSS solutions are aligned with Manx Telecom’s strategic objectives. Innovation:
Foster a culture of innovation within the OSS/BSS team, exploring new technologies and approaches to improve operational efficiency and customer experience. Team Management:
Lead and develop a high-performing team of OSS/BSS professionals, providing guidance, mentorship, and support. Budget Management:
Ensure that projects and ongoing operations are delivered within the budgeted CAPEX and OPEX allocations.
Ideal Candidate Characteristics
Strong knowledge of digital transformation trends and technologies. Excellent project management and problem-solving skills. Proven ability to lead and motivate teams. Strong communication and interpersonal skills. Experience
Proven experience in a senior leadership role within the telecommunications or technology industry. Deep understanding of OSS/BSS systems, processes, and best practices. Education
Master's degree in Engineering, business administration or a related field. Bachelor's degree in Computer Science, Information Technology, or a related field Experience with cloud-based OSS/BSS solutions. Experience in a customer-facing role. Certifications in relevant IT or telecommunications fields. Close Date Close Date 31 Aug 2025 Please click here to read and review our Privacy Policy.
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