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Clinic Ear Nose Throat
512 Wilcox St
Fort Atkinson, WI 53538, USA

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties. We are seeking an Office Assistant to join our ENT Clinic.

Shift:
Full time
80 hours per bi-weekly pay period

Fort HealthCare is proud to be named a 14-time award winner of the Milwaukee Journal Sentinel Top Workplace award for Southeastern Wisconsin, a 5-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Office Assistant is responsible for providing a positive first impression to our customers by greeting patients in accordance with our RESPECT standards, verifying insurance information, and registering and scheduling appointments in a fast-paced environment. This position will be trained to cover all office assistant functions within the Internal Medicine and Pediatrics Clinic.

Responsibilities of this position include:

• Provides seamless care to the patient by communicating effectively the RESPECT values with staff, patients and providers. Professionally answers telephone, takes messages and directs phone calls based on clinic process in a timely manner. Greets all persons entering the clinic and provides assistance based on their needs.
• Collects and enters patient information in the electronic health record in a timely manner to ensure an accurate registration and scheduling process. Enters insurance information accurately to verify and obtain current eligibility.
• Collects payments on accounts and insurance co-payments. Processes receipts, reconciles daily collections and maintains cash drawer according to office protocols.
• Maintains and monitors the computerized appointment schedule throughout the continuum of care.
• Prioritizes multiple situations, tasks and requests while demonstrating a strong attention to detail and excellent customer service.

Requirements of this position include:

• High School Diploma or Equivalent. Must possess keyboarding skills to perform accurate and detailed data entry and consistently demonstrate professional poise and presence when interacting with internal and external customers.
• Some travel between clinics may be necessary.
• Prior office experience is preferred, with healthcare or insurance background a strong plus.

Qualifications

Skills

Required

• Excellent Communication - Expert
• Great Customer Service - Expert
• Read, write, speak English - Expert
• Professionalism - Expert
• Telephone and computer skills - Expert