Get new jobs for this search by email

1 week ago Be among the first 25 applicants

To submit an application for this position, please email your resume and cover letter to jobs@fortressus.com

Job Title: Hardware Technician

Reports to: Director, Hardware Operations

Job Status: Full-time; non-exempt

Pay Range: $24-26 per hour, depending on experience

Fortress US is seeking a Hardware Technician to join our growing team. The position will report to the Director of Hardware Operations. In this role, you will be integral to the successful installation, configuration, and ongoing maintenance of access control systems at client venues across North America. You’ll work closely with our internal departments and clients to ensure all hardware systems are functioning optimally, troubleshooting and repairing components when necessary, and coordinating inventory and shipments in our Orlando-area warehouse. As a key point of contact, you will communicate regularly with clients, ensuring their needs are met, and helping them achieve their strategic goals. You will also be responsible for documenting all transactions, repairs, site visits, and inventory movements, while maintaining strict quality control standards.

The ideal candidate thrives in a fast-paced, team-oriented environment. You will take ownership of your assignments, balancing multiple projects at once, and proactively solving issues to meet client deadlines. Essential for success in this role are exceptional internal and external communication skills and the ability to prioritize work and problem-solve.

In this role, you will get exposure to cutting-edge technology for fan engagement solutions in a dynamic and fast-growing industry, giving you the chance to develop both your technical and customer relations skills while visiting and contributing to the success of major sports teams and entertainment venues.

This position will be based in our Orlando, Florida office. If you do not reside in the Orlando area, you must be willing to relocate. Travel up to 50% of the time should be expected.

About Fortress US

Fortress US is part of the global Fortress group that provides fan engagement technology to more than 160 sports teams, leagues, properties, and entertainment venues across the world. We provide technology that facilitates access control, loyalty program administration, and mobile payments.

We are a dynamic and nimble company with a family vibe. While we work hard, we also get the opportunity to be part of and attend lots of cool sports and entertainment events.

We also offer competitive benefits including:

• Health Insurance with 100% employer-paid premiums for certain plans and generous contributions toward dependent coverage
• Vision Insurance
• Employer-paid Life Insurance, AD&D and LTD coverage
• 401(k) with a generous match
• Generous PTO, including a month-long Sabbatical at certain seniority levels
• Paid Family and Medical leave

Essential Duties and Responsibilities of the Job

• Install, configure, and maintain access control devices for new setups and existing configurations
• Troubleshoot, test, and repair components and devices, ensuring proper functionality
• Conduct shipping and receiving operations, documenting movements accurately on the given platform
• Complete, maintain, and send reports of repairs, site visits, and part transactions/usages
• Maintain a high level of quality control and quality assurance standards
• Coordinate with other internal departments accordingly to address shortages, product changes, and support tickets
• Communicate with clients for scheduling, project details, and ensuring all client needs are met timely

Effectively execute in-person meetings and calls with clients and internal employees.

Accurately document inventory transactions, maintaining a full log for yearly audits.

*In addition to what is described above, the Hardware Technician may be assigned other duties and responsibilities.

Qualifications

• A successful candidate will be a self-starter with integrity and a desire to learn. Other qualifications include:
• Excellent written and verbal communication skills
• Proficiency with the Microsoft Office suite (Word, Excel, Outlook)
• Experience with high-level customer service
• Ability to work with hand and power tools while following safety and operational standards
• Proven ability to work on multiple projects simultaneously
• Detail-oriented, organized, and good at documenting
• Excellent problem-solving and analytical skills
• Willingness to travel for work up to 50% of the time
• Ability to work efficiently in a fast-paced environment while collaborating with others both internally and externally

Preferred Skills

• Basic understanding of live event operations, specifically in the sports and entertainment industry
• Knowledge of warehousing and executing pick lists
• Previous experience in inventory control; including knowledge of barcoding, asset tagging, or kitting
• Certifications in related fields (e.g., BISCI INST1, CompTIA A+, APICS CPIM, Lean/Six Sigma)
• Proven experience installing, testing, troubleshooting, and repairing hardware systems; experience with access control devices, scanners, and turnstiles preferred

Physical Requirements

• Frequent standing, sitting, and moving within the workplace.
• Large amount of daily steps when onsite at stadiums and arenas, including use of stairs
• Use vision and hearing to identify, observe, and assess.
• Heavy daily use of computer and phones to complete essential job functions.
• May operate machinery (e.g., forklift) or drive a vehicle if needed.
• Lift and move material or objects weighing 50 lbs or more.

Fortress US, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

How to apply: To submit an application, please email your resume and cover letter to jobs@fortressus.com

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet