Presidio
Service Delivery Manager
Presidio - Dublin, Ohio, United States, 43016
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Service Delivery Manager
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Service Delivery Manager
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Presidio Direct message the job poster from Presidio Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role Presidio wishes to recruit an experienced Service Delivery Manager. This role will ensure a high standard of technical excellence in all aspects of service delivery for Presidio customers across our managed services customer base. Key to this role is to drive a highly available and highly secure Service and to ensure all aspects of the delivery of our Services are in line with agreed SLA’s and KPI’s, the Service Management Office standard and customer expectations. Responsibilities Include Client Service Delivery Work with all technical departments to ensure delivery of managed services as appropriate, in line with agreed processes and SLA’s Be the main point of contact for the day-to-day SLA management of all Service Delivery matters Escalate significant issues to the senior management Team as appropriate with potential courses of resolution on an as needs basis Build, Develop and maintain lasting client relationships Ensure the highest standards of change-control to ensure zero-impact on clients’ business continuity Identify opportunities for development within the Client environment Strategic Advisory Communicate effectively with clients to identify the future needs of the Service Provide support and advice on specific technology used within the Managed Services Present on the Scheduled health check and work with the Client and internal teams in managing the remediation program Governance and Assurance Provide scheduled reports on the SLAs and the service KPIs to the customer Meet with customer to discuss the level of Service and present the Service Management reports Develop and maintain the Service Improvement plan where appropriate Ensure best practice is put in place for documentation Ensure our processes are being followed in line with ITIL and our compliance standards Be Responsible for ensuring compliance with all ISMS policies and Procedures with Presidio EU and support the ISMS continuous improvement process Internal Management Service improvement and Development and Delivery Serve as the Internal customer expert representative across the business and to clients Work closely with all service delivery staff to ensure that all clients are being serviced to agreed SLAs Manage the P and L for our enterprise clients Provide regular progress reports to Senior management Security Understand the customers Security posture and work with the Internal Teams to drive improvements in the Posture Escalate any cyber security incidents as required Present on the Cyber security roadmap Work with the Security Assurance Team to provide and present on security compliant reports Leadership/ Teamwork Dotted line management of the onsite teams, working with them to plan and prioritise workloads Play a Leadership role for our clients and develop and foster teamwork amongst the individuals and teams supporting the clients Required Skills And Professional Experience This role will require the development of an in depth knowledge on the use of the various technology platforms used in the delivery of Presidio EU Services including: Managed IT as a Service\Cyber Security as a Service\Backup as a Service\DR as a Service\Cloud Services (IaaS, PaaS) Essential Security knowledge Ability to provide leadership to both onsite and virtual teams Exceptional customer-facing skills Strong organisational skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Strong organisational skills Ability to manage and prioritise tasks efficiently Solid resource planning and problem-solving skills Excellent verbal and written communication skills Preferred Skills And Professional Experience Minimum of 8 years of experience working in an operations service delivery environment. Preferably a technology services company Certified in ITIL (Information Technology Infrastructure Library) foundation or Practitioner level is desired Certification in Security is desirable Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. Recruitment Agencies, Please Note:
Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Presidio by 2x Sign in to set job alerts for “Service Project Manager” roles.
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Service Delivery Manager
role at
Presidio Join to apply for the
Service Delivery Manager
role at
Presidio Direct message the job poster from Presidio Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role Presidio wishes to recruit an experienced Service Delivery Manager. This role will ensure a high standard of technical excellence in all aspects of service delivery for Presidio customers across our managed services customer base. Key to this role is to drive a highly available and highly secure Service and to ensure all aspects of the delivery of our Services are in line with agreed SLA’s and KPI’s, the Service Management Office standard and customer expectations. Responsibilities Include Client Service Delivery Work with all technical departments to ensure delivery of managed services as appropriate, in line with agreed processes and SLA’s Be the main point of contact for the day-to-day SLA management of all Service Delivery matters Escalate significant issues to the senior management Team as appropriate with potential courses of resolution on an as needs basis Build, Develop and maintain lasting client relationships Ensure the highest standards of change-control to ensure zero-impact on clients’ business continuity Identify opportunities for development within the Client environment Strategic Advisory Communicate effectively with clients to identify the future needs of the Service Provide support and advice on specific technology used within the Managed Services Present on the Scheduled health check and work with the Client and internal teams in managing the remediation program Governance and Assurance Provide scheduled reports on the SLAs and the service KPIs to the customer Meet with customer to discuss the level of Service and present the Service Management reports Develop and maintain the Service Improvement plan where appropriate Ensure best practice is put in place for documentation Ensure our processes are being followed in line with ITIL and our compliance standards Be Responsible for ensuring compliance with all ISMS policies and Procedures with Presidio EU and support the ISMS continuous improvement process Internal Management Service improvement and Development and Delivery Serve as the Internal customer expert representative across the business and to clients Work closely with all service delivery staff to ensure that all clients are being serviced to agreed SLAs Manage the P and L for our enterprise clients Provide regular progress reports to Senior management Security Understand the customers Security posture and work with the Internal Teams to drive improvements in the Posture Escalate any cyber security incidents as required Present on the Cyber security roadmap Work with the Security Assurance Team to provide and present on security compliant reports Leadership/ Teamwork Dotted line management of the onsite teams, working with them to plan and prioritise workloads Play a Leadership role for our clients and develop and foster teamwork amongst the individuals and teams supporting the clients Required Skills And Professional Experience This role will require the development of an in depth knowledge on the use of the various technology platforms used in the delivery of Presidio EU Services including: Managed IT as a Service\Cyber Security as a Service\Backup as a Service\DR as a Service\Cloud Services (IaaS, PaaS) Essential Security knowledge Ability to provide leadership to both onsite and virtual teams Exceptional customer-facing skills Strong organisational skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Strong organisational skills Ability to manage and prioritise tasks efficiently Solid resource planning and problem-solving skills Excellent verbal and written communication skills Preferred Skills And Professional Experience Minimum of 8 years of experience working in an operations service delivery environment. Preferably a technology services company Certified in ITIL (Information Technology Infrastructure Library) foundation or Practitioner level is desired Certification in Security is desirable Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. Recruitment Agencies, Please Note:
Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Presidio by 2x Sign in to set job alerts for “Service Project Manager” roles.
Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 2 weeks ago (Operations Manager) Service Delivery Manager
Dublin, County Dublin, Ireland 6 days ago Service Delivery Manager (Public Sector)
Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 2 days ago Network Infrastructure Technical Project Manager/Programme Manager - AWS Edge, GCNA
Dublin, County Dublin, Ireland 6 days ago Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 3 weeks ago Dublin, County Dublin, Ireland 2 weeks ago Dublin 2, County Dublin, Ireland 7 months ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 39 minutes ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 5 hours ago Dublin, County Dublin, Ireland 5 hours ago Dublin, County Dublin, Ireland 5 hours ago Dublin 2, County Dublin, Ireland 4 weeks ago Assistant Director of Nursing | Community Connect
Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 4 weeks ago Dublin 2, County Dublin, Ireland 4 weeks ago Dublin 2, County Dublin, Ireland 6 days ago Clinical Nurse Specialist - Head and Neck Cancers
Dublin, County Dublin, Ireland 1 week ago Dublin 4, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 weeks ago (Senior) Fit-out Project Manager – based in Luxembourg
Dublin, County Dublin, Ireland 2 weeks ago Dublin 4, County Dublin, Ireland 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr