Graystone Eye
Desktop IT Support Analyst
Graystone Eye - Hickory, North Carolina, United States, 28601
Work at Graystone Eye
Overview
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Overview
Graystone Eye is looking for an individual who is willing to serve our patients with one vision in mind:
Achieving Exemplary Clinical Outcomes & Providing an Unparalleled Experience for Patients, Employees and Families JOB SUMMARY The Desktop IT Support Analyst has a critical role in providing technical support across the Graystone Eye organization. This position performs both technical and administrative tasks with a focus on customer service to support the efficiency and reliability of Graystone Eye's systems. EDUCATION and/or EXPERIENCE
Associate Degree in Information Systems or three years of equivalent experience
required .
Bachelor's Degree in Information Systems or related preferred.
Industry recognized IT Certifications (i.e. CompTIA) preferred.
Advanced proficiency with Microsoft Windows 10/11, Windows 2016 Server and above, Active Directory and Exchange 2019 administration.
Experience working in healthcare IT preferred.
Strong organizational skills with attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment.
Understanding of systems and network design and development.
Experience administering enterprise security systems and applications preferred.
Knowledge of data protection and cybersecurity methods and techniques.
Knowledge of remote access and VPN technologies preferred.
Knowledge of HIPAA and other data privacy practices and laws preferred.
ESSENTIAL SKILLS AND ABILITIES
The Desktop Support Analyst must be knowledgeable in software, hardware, and computer networking. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.
The following characteristics are essential to the successful Desktop Support Analyst:
Inherent desire to serve others; customer service oriented.
Excellent written and oral communication.
Exceptional judgment and decision-making.
Strong analytical, conceptual, and problem-solving skills.
Strong organizational skills with attention to detail.
Management of multiple projects simultaneously.
Ability to work both independently and in a team-oriented, collaborative environment.
Ability to prioritize and execute tasks in a high-pressure environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Provides end user support through a centralized helpdesk for computers, printers, peripherals, software, and network connectivity.
Creates and maintains user accounts in Active Directory, Microsoft Office 365, and other systems.
Administration of inventory systems, remote desktop support, security awareness programs, Windows Servers, Exchange, and Microsoft SharePoint technologies.
Administration of GPO, maintaining KACE inventory, and utilizing disk imaging software.
Support administration of Cisco Meraki network equipment, switches, access points, and firewalls.
Monitor and maintain business-critical systems and services for stability.
Participate in project planning, coordinating resources and ensuring timely completion.
Monitor and maintain thin client devices and environment.
Maintain training materials and documentation for IT systems and processes.
Responsible for assisting with lifecycle management of workstation hardware and software.
Deploy new applications and enhancements to existing applications, software, and operating systems.
Assists with system administration and network infrastructure projects.
Assists with security audits of supported information systems.
Performs special projects or tasks as assigned.
Achieving Exemplary Clinical Outcomes & Providing an Unparalleled Experience for Patients, Employees and Families JOB SUMMARY The Desktop IT Support Analyst has a critical role in providing technical support across the Graystone Eye organization. This position performs both technical and administrative tasks with a focus on customer service to support the efficiency and reliability of Graystone Eye's systems. EDUCATION and/or EXPERIENCE
Associate Degree in Information Systems or three years of equivalent experience
required .
Bachelor's Degree in Information Systems or related preferred.
Industry recognized IT Certifications (i.e. CompTIA) preferred.
Advanced proficiency with Microsoft Windows 10/11, Windows 2016 Server and above, Active Directory and Exchange 2019 administration.
Experience working in healthcare IT preferred.
Strong organizational skills with attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment.
Understanding of systems and network design and development.
Experience administering enterprise security systems and applications preferred.
Knowledge of data protection and cybersecurity methods and techniques.
Knowledge of remote access and VPN technologies preferred.
Knowledge of HIPAA and other data privacy practices and laws preferred.
ESSENTIAL SKILLS AND ABILITIES
The Desktop Support Analyst must be knowledgeable in software, hardware, and computer networking. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.
The following characteristics are essential to the successful Desktop Support Analyst:
Inherent desire to serve others; customer service oriented.
Excellent written and oral communication.
Exceptional judgment and decision-making.
Strong analytical, conceptual, and problem-solving skills.
Strong organizational skills with attention to detail.
Management of multiple projects simultaneously.
Ability to work both independently and in a team-oriented, collaborative environment.
Ability to prioritize and execute tasks in a high-pressure environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Provides end user support through a centralized helpdesk for computers, printers, peripherals, software, and network connectivity.
Creates and maintains user accounts in Active Directory, Microsoft Office 365, and other systems.
Administration of inventory systems, remote desktop support, security awareness programs, Windows Servers, Exchange, and Microsoft SharePoint technologies.
Administration of GPO, maintaining KACE inventory, and utilizing disk imaging software.
Support administration of Cisco Meraki network equipment, switches, access points, and firewalls.
Monitor and maintain business-critical systems and services for stability.
Participate in project planning, coordinating resources and ensuring timely completion.
Monitor and maintain thin client devices and environment.
Maintain training materials and documentation for IT systems and processes.
Responsible for assisting with lifecycle management of workstation hardware and software.
Deploy new applications and enhancements to existing applications, software, and operating systems.
Assists with system administration and network infrastructure projects.
Assists with security audits of supported information systems.
Performs special projects or tasks as assigned.