Carrier Sales & Distribution LLC
Customer Assurance Manager
Carrier Sales & Distribution LLC - Hanover, Maryland, United States, 21076
Work at Carrier Sales & Distribution LLC
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Overview
Customer Assurance Manager - Part Time - HVAC Products | Carrier Enterprise
Hanover, MD
Pay Rate: $46 per hour
Company Description:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
Company website:
www.carrierenterprise.com
Job Summary:
The Part Time Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC/R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.
Key Responsibilities: Technical Support & Troubleshooting : Deliver technical assistance to field technicians to diagnose and resolve HVAC equipment issues for the Carrier, Payne, and Bryant product lines. Onsite Support: Conduct job site visits to assist with technical challenges and ensure proper resolution of product issues. Training & Development : Provide training sessions for dealers on product use, troubleshooting techniques, and best practices for installation and maintenance. Warranty & Consumer Relations : Address special warranty issues and manage consumer relations to ensure customer satisfaction and product integrity. Internal Support : Collaborate with internal sales teams to provide technical insight and assist with post-sale technical concerns to secure ongoing business. Continuous Improvement : Identify opportunities for product and service enhancements to improve customer experience and product performance.
Qualifications & Skills:
Technical Expertise: 5 - 10 years of HVAC experience in residential and commercial service, ideally with Carrier, Bryant, and Payne unitary, ductless, and VRF products. Problem-Solving Skills: Strong ability to diagnose technical issues and provide effective solutions quickly, both remotely and onsite. Customer Service & Communication: Outstanding interpersonal skills to clearly communicate technical information to both customers and internal teams. Ability to maintain a customer-first approach in all interactions. Tech-Savvy: Proficient in digital tools and technology for technical support, virtual troubleshooting, and team communication. Salesforce CRM experience is a plus. Industry Knowledge: Solid understanding of HVAC design, applications, and current industry standards.
Education:
A bachelor's degree in mechanical engineering or a related technical discipline is preferred, but not mandatory if balanced by extensive experience.
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
Hanover, MD
Pay Rate: $46 per hour
Company Description:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
Company website:
www.carrierenterprise.com
Job Summary:
The Part Time Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC/R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.
Key Responsibilities: Technical Support & Troubleshooting : Deliver technical assistance to field technicians to diagnose and resolve HVAC equipment issues for the Carrier, Payne, and Bryant product lines. Onsite Support: Conduct job site visits to assist with technical challenges and ensure proper resolution of product issues. Training & Development : Provide training sessions for dealers on product use, troubleshooting techniques, and best practices for installation and maintenance. Warranty & Consumer Relations : Address special warranty issues and manage consumer relations to ensure customer satisfaction and product integrity. Internal Support : Collaborate with internal sales teams to provide technical insight and assist with post-sale technical concerns to secure ongoing business. Continuous Improvement : Identify opportunities for product and service enhancements to improve customer experience and product performance.
Qualifications & Skills:
Technical Expertise: 5 - 10 years of HVAC experience in residential and commercial service, ideally with Carrier, Bryant, and Payne unitary, ductless, and VRF products. Problem-Solving Skills: Strong ability to diagnose technical issues and provide effective solutions quickly, both remotely and onsite. Customer Service & Communication: Outstanding interpersonal skills to clearly communicate technical information to both customers and internal teams. Ability to maintain a customer-first approach in all interactions. Tech-Savvy: Proficient in digital tools and technology for technical support, virtual troubleshooting, and team communication. Salesforce CRM experience is a plus. Industry Knowledge: Solid understanding of HVAC design, applications, and current industry standards.
Education:
A bachelor's degree in mechanical engineering or a related technical discipline is preferred, but not mandatory if balanced by extensive experience.
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.