Service Delivery Manager
Haywire Internet - Indianapolis
Work at Haywire Internet
Overview
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Overview
Service Delivery Manager
Location: Indianapolis, Indiana
Position Summary
Haywire is looking for a detail-oriented and customer-focused Service Delivery Manager to lead and manage the delivery of Internet and managed Wi-Fi services to our residential and commercial clients. This role is responsible for coordinating internal teams to ensure customers are serviced in a timely manner and that we exceed customer expectations. The ideal candidate will have experience working with ISPs or MSPs, and a passion for high-quality customer experiences.
Key Responsibilities
- Own service delivery to our residential customers
- Coordinate with sales, engineering, provisioning, field operations, and support teams to ensure smooth service turn-ups.
- Develop and maintain project plans, scheduling installs, and site visits
- Track delivery metrics
- Lead efforts to coordinate teams and update customers during outages
Qualifications
- 5+ years of experience in service delivery, project coordination, or operations within an ISP, telecom, or MSP environment.
- Strong understanding of network installations and structured cabling
- Excellent communication and organizational skills, with a customer-first mindset.
- Proficiency in tools such as CRM systems, ticketing platforms, and project management software
- Valid driver’s license and ability for occasional travel
Additional Information
- This is a full-time position based in Indianapolis, Indiana
- Haywire provides retirement, vacation, and insurance packages
- Employment is contingent on passing a background check and drug screening
About Haywire
Haywire specializes in delivering high-speed Internet and managed Wi-Fi solutions tailored for apartments and commercial properties. We pride ourselves on shockingly awesome customer support and a gimmick free experience. We like being different from every other Internet Service Provider.