Stock Yards Bank & Trust
DESKTOP SUPPORT TECHNICIAN II
Stock Yards Bank & Trust - Louisville, Kentucky, us, 40201
Work at Stock Yards Bank & Trust
Overview
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Overview
Join to apply for the
DESKTOP SUPPORT TECHNICIAN II
role at
Stock Yards Bank & Trust Join to apply for the
DESKTOP SUPPORT TECHNICIAN II
role at
Stock Yards Bank & Trust Get AI-powered advice on this job and more exclusive features. As a Desktop Support Technician II, you will complete advanced troubleshooting and resolving computer hardware/ software/ printer problems reported to the helpdesk. Primarily responsible for requests escalated by the Tier 1 team, back up T1 on incoming requests as needed. are the first point of contact for end users in a physical windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve computer hardware, software and printer problems reported to the helpdesk. Helpdesk experience and computer proficiency are important.
Responsibilities
Daily responsibilities include, but are not limited to, the following:
Provide an escalation point for Tier 1 desktop support task Basic Network troubleshooting Ability to troubleshoot problems independently Advanced troubleshooting of computer hardware/software/ printer problems Setup/ Relocate equipment for new/ transferring employees Assist in hardware/software implementation/ deployment activities Provide user account administration Provide support for user’s mobile devices with MDM Assumes responsibility for team projects Participate in training of new team members Utilize helpdesk tracking software Create & maintain procedures for the team Onsite support & equipment setup at remote locations
Job Requirements
The successful candidate will have the following qualifications:
High School or GED Equivalent Driver’s License Required 3-5 years of experience in a helpdesk support environment or educational equivalent. Strong understanding of Microsoft 365, including user management, group creation, troubleshooting common M365 issues like email access, OneDrive syncing, Teams connectivity, and providing technical guidance for end-users on various M365 applications. Ability to troubleshoot and resolve hardware and software problems Ability to communicate technical material in "user friendly" manner Detail oriented Self-motivated, Dependable, Timely Demonstrate initiative Practice active learning skills Ability to prioritize tasks and multi-task various work activities Ability to work flexible schedules Ability to combine pieces of information and form relationships or conclusions about unrelated material Use critical thinking skills to identify strengths and weaknesses of various solutions Capability to communicate and collaborate with all levels of management and employees Demonstrate active listening skills Capability to communicate and collaborate with all levels of management and employees Demonstrate active listening skills Professional appearance and demeanor
Benefits
401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Bank paid Life / AD& D insurance Voluntary Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently is required to stand and walk. The employee must be able to move equipment weighing up to 20 pounds. Works in an office setting and travel to branches as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
null Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Stock Yards Bank & Trust by 2x Get notified about new Desktop Support Technician jobs in
Louisville, KY . Louisville, KY $35,000.00-$66,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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DESKTOP SUPPORT TECHNICIAN II
role at
Stock Yards Bank & Trust Join to apply for the
DESKTOP SUPPORT TECHNICIAN II
role at
Stock Yards Bank & Trust Get AI-powered advice on this job and more exclusive features. As a Desktop Support Technician II, you will complete advanced troubleshooting and resolving computer hardware/ software/ printer problems reported to the helpdesk. Primarily responsible for requests escalated by the Tier 1 team, back up T1 on incoming requests as needed. are the first point of contact for end users in a physical windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve computer hardware, software and printer problems reported to the helpdesk. Helpdesk experience and computer proficiency are important.
Responsibilities
Daily responsibilities include, but are not limited to, the following:
Provide an escalation point for Tier 1 desktop support task Basic Network troubleshooting Ability to troubleshoot problems independently Advanced troubleshooting of computer hardware/software/ printer problems Setup/ Relocate equipment for new/ transferring employees Assist in hardware/software implementation/ deployment activities Provide user account administration Provide support for user’s mobile devices with MDM Assumes responsibility for team projects Participate in training of new team members Utilize helpdesk tracking software Create & maintain procedures for the team Onsite support & equipment setup at remote locations
Job Requirements
The successful candidate will have the following qualifications:
High School or GED Equivalent Driver’s License Required 3-5 years of experience in a helpdesk support environment or educational equivalent. Strong understanding of Microsoft 365, including user management, group creation, troubleshooting common M365 issues like email access, OneDrive syncing, Teams connectivity, and providing technical guidance for end-users on various M365 applications. Ability to troubleshoot and resolve hardware and software problems Ability to communicate technical material in "user friendly" manner Detail oriented Self-motivated, Dependable, Timely Demonstrate initiative Practice active learning skills Ability to prioritize tasks and multi-task various work activities Ability to work flexible schedules Ability to combine pieces of information and form relationships or conclusions about unrelated material Use critical thinking skills to identify strengths and weaknesses of various solutions Capability to communicate and collaborate with all levels of management and employees Demonstrate active listening skills Capability to communicate and collaborate with all levels of management and employees Demonstrate active listening skills Professional appearance and demeanor
Benefits
401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Bank paid Life / AD& D insurance Voluntary Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently is required to stand and walk. The employee must be able to move equipment weighing up to 20 pounds. Works in an office setting and travel to branches as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
null Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Stock Yards Bank & Trust by 2x Get notified about new Desktop Support Technician jobs in
Louisville, KY . Louisville, KY $35,000.00-$66,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr