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There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness, substance use disorders, and intellectual developmental disabilities.

Job Summary:

The Administrative Assistant is responsible for assisting individuals and staff in the daily operations of substance use treatment programs. Responsibilities include point of entry, scheduling appointments, maintaining clinical/medical staff schedules, desktop audits and verifications of payers/CMO expirations, message board maintenance, and collaboration with management on write-off reports to increase efficiency and revenue while decreasing errors and lost revenue.

Job Duties and Responsibilities:

• Promptly answers, screens, and processes telephone inquiries with strict confidentiality, policies, and procedures.
• Reschedules and cancels appointments as needed.
• Returns all call center or email messages in a timely manner, per policy and procedure.
• Provides information on Highland Rivers programs and connects callers with FindHelp.com for additional resources.
• Collects and enters patient information accurately into the Care Logic system, including demographic data, insurance verification, consents, HIPAA confidentiality, individual rights, fee scales, and referral sources.
• Refers individuals to the clinical team for triage and crisis intervention when applicable.
• Maintains current data on schedules, insurance coverage, proof of income, referral sources, releases of information, and other pertinent information for credentialing and licensing purposes.
• Provides excellent customer service to internal and external stakeholders, along with other duties as outlined in policy and procedure.
• Performs other duties as assigned.

Benefits:

• Health Insurance through the State Health Benefit Plan of GA
• Flexible benefits such as dental, vision, life, critical illness, etc.
• Retirement plan with employer matching
• 4 weeks of Paid Time Off, increasing with years of service
• 10 paid holidays
• 1 personal day
• Qualifies for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties
• Clinical supervision for candidates on a licensure track

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Human Resources Services

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