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Operations Business Analyst

ISO New England Inc., One Sullivan Road, Holyoke, Massachusetts, United States of America Req #1050

Wednesday, March 12, 2025

ISO New England

is the not-for-profit, independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England's ongoing transition to clean energy. Help design the grid of the future. ISO New England's System Operations Readiness team is looking for an enthusiastic candidate that can help ensure reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The System Operations Readiness team provides support to the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing the software and processes for incorporating the resources of the future. This includes integration of distributed energy resources, energy storage, and a high penetration of renewable resources. Join us and be a part of the exciting challenges facing the electric sector today and in the coming years.

What we offer you: Hybrid work schedule with 2-3 days/week onsite Relocation Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite Cafe with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!

How you will make an Impact: Collaborate with IT, Project Management, Market Development, and System Operations & Market Administration to design and implement multi-year projects impacting the groups listed above. Perform thorough testing and review of proposed changes to departmental software and processes, while identifying and mitigating gaps. Review existing software and processes used by members of the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement. Assist with the development of internal and external training related to major projects or derived from completed analytical findings. Support in the development and revision of Operating Procedures and associated documents based on changes to processes, tools, and software.

What we are looking for: Bachelor's degree in business, Engineering, or related field Proficient with Excel and SQL Project management and organizational skills Demonstrated ability to work within a team environment Strong verbal and written communication skills Ability to adapt to shifting priorities

Desired not required: Basic knowledge of ISO New England System Operations. Basic knowledge of ISO New England Transaction Scheduling processes. Familiarity with Confluence and/or Jira

Equal Opportunity

: We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law. Drug Free Environment : We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other details Pay Type Salary

Telecommute % 50

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ISO New England Inc., One Sullivan Road, Holyoke, Massachusetts, United States of America

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