Innovee Consulting LLC
Innovee Consulting LLC is hiring: Receptionist in City of Albany
Innovee Consulting LLC - City of Albany, NY, United States
Work at Innovee Consulting LLC
Overview
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Overview
Title: Receptionist
Duration: Long term
Location: Albany, NY 12226
Responsibilities:
Duration: Long term
Location: Albany, NY 12226
Responsibilities:
- Have a thorough knowledge of the policies and procedures that relate to various service lines within Finance and HR, with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line service level agreement.
- Act as a BSC Call Center Representative answering approximately 50 calls per day. Utilize five or more state applications to verify customer information in relation to their questions. Have a working knowledge of the BSC ticketing system.
- Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators, and others regarding requesting information.
- Resolve difficult processing errors, identify processing system user needs, and handle other more complex transactions.
- Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes.
- Collaborate with supervisors and participate in all continuous improvement activities.
- Consistently provide quality customer service to all BSC customers.