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Administrative Specialist - HYBRID 2 days a week in office - Long Term Contract

The Administrative Specialist provides a wide variety of medium to high-level support by analyzing and validating requests to ensure that the business line’s associated policies, processes and procedures are compliant, adhered to, and completed on a timely basis. This position reports to the Manager and requires moderate supervision.

Intermediate to Advanced Excel (pivot tables) is a must.

Essential Job Functions:

 Triage Requests – analyze and determine the complexity associated with medium to high-level requests and ensures adherence to policies.

 Research – gathers required data needed to complete requests using various internal systems and approved external data sources.

 Communication – proactively communicates with assigned Lead and or Manager on requests not aligned with the business lines agreed upon associated policies, processes, and procedures.

 Correspondence – ensure requests are facilitated according to established policies, processes, and procedures.

 Collaboration – collaborates with peers, Lead and or Manager to ensure continued efficiency and

effectiveness.

 Reporting – may be assigned to create, reports and perform statistical analysis and calculations of data from reports.

 Designated Local Office Liaison, as required.

 Provide backup support to team members, as needed.

 Other responsibilities and special projects, as needed.

Essential Skillsets:

 Attention to Detail

 Reading comprehension and analysis

 Ability to manage multiple deadlines.

 Ability to maintain independent work schedule.

 Strong collaboration

 Strong communication, organizational abilities, problem-solving, and familiarity with relevant software (JIRA, Microsoft Suite) and project management techniques.

 Intermediate experience with excel and data analysis.