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National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20+ years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication. Job Description 1 Year Contract Position We are seeking a Senior HelpDesk Technician with Messaging and Directory Services background in the Citywide Messaging department. The Junior Exchange Administrator will be responsible for delivering Microsoft Exchange support to employees. The ideal candidate should have at least 5 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air-Watch. Must possess good communication skills, be organized, have the ability to define and socialize new processes, be able to effect change in a dynamic environment, be comfortable working at many organizational levels, and must be team-oriented and performance-oriented. Responsibilities 5 years experience - Working knowledge of Microsoft Exchange and Unified Messaging 3 years experience - Solid understanding of Active Directory 5 years experience - Experience with Quest Active Roles 5 years experience - Administration of mailboxes and user accounts 5 years experience - Troubleshooting to resolve mail delivery issues 5 years experience - Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support) 5 years experience - Customer Service oriented and ability to communicate effectively with end-users as well as teammates 5 years experience - System Administration experience of Microsoft Exchange 2013 and Blackberry Servers 5 years experience - Administration of Mobile Device Management application (Air WATCH) 5 years experience - Strong analytical/problem solving skills Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr