L.A. Care Health Plan
Unified Communications Engineer III
L.A. Care Health Plan - Pomona, California, United States, 91768
Work at L.A. Care Health Plan
Overview
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Overview
Unified Communications Engineer III
Job Category: Information Technology Department: IT Operations & Infrastructure Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 12041 Salary Range:
$91,536.00 (Min.) - $121,286.00 (Mid.) - $151,034.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nations largest publicly operated health plan, serving more than 2 million members. Mission:
L.A. Cares mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents. The Unified Communications Engineer III leads support of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting. Responsibilities include: Implementing ICM, CTI/CTIOS and Call Center Reporting. Securing operations and participating in disaster recovery preparation. Performing research, evaluation, installation, and upgrades of Telecom hardware and applications. Assisting Helpdesk with telecommunications issues. Training and mentoring junior staff. Troubleshooting and tuning telecom equipment. Leading large telecomm projects and ensuring deadlines are met. Conducting monthly telecommunication system risk analysis and assessment reports. Duties
Lead troubleshooting and design efforts, including IVR/CVP, WebEx, Cisco phone technologies. Install, configure, and maintain complex Telecommunication components. Oversee and coordinate the day-to-day planning, design, operation, and maintenance of voice networks. Monitor Cisco IP phones and extensions. Education Required
Bachelor's Degree or equivalent education and/or experience may be considered. Experience
Required:
At least 5 years of system testing and integration experience and/or I.T. Telecommunications. Skills
Required: Customer orientation and relationship building. Timing and prioritization of production jobs. Strong communication, project management, and organization skills. Knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, VRU, UCM, CVP, VXML, SIP Trunking). Experience with voice recording technologies such as NICE. Licenses/Certifications Required
Cisco Certification in Voice over Internet Protocol (VOIP) Additional Information
Salary Range Disclaimer:
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including: Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program
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Job Category: Information Technology Department: IT Operations & Infrastructure Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 12041 Salary Range:
$91,536.00 (Min.) - $121,286.00 (Mid.) - $151,034.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nations largest publicly operated health plan, serving more than 2 million members. Mission:
L.A. Cares mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents. The Unified Communications Engineer III leads support of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting. Responsibilities include: Implementing ICM, CTI/CTIOS and Call Center Reporting. Securing operations and participating in disaster recovery preparation. Performing research, evaluation, installation, and upgrades of Telecom hardware and applications. Assisting Helpdesk with telecommunications issues. Training and mentoring junior staff. Troubleshooting and tuning telecom equipment. Leading large telecomm projects and ensuring deadlines are met. Conducting monthly telecommunication system risk analysis and assessment reports. Duties
Lead troubleshooting and design efforts, including IVR/CVP, WebEx, Cisco phone technologies. Install, configure, and maintain complex Telecommunication components. Oversee and coordinate the day-to-day planning, design, operation, and maintenance of voice networks. Monitor Cisco IP phones and extensions. Education Required
Bachelor's Degree or equivalent education and/or experience may be considered. Experience
Required:
At least 5 years of system testing and integration experience and/or I.T. Telecommunications. Skills
Required: Customer orientation and relationship building. Timing and prioritization of production jobs. Strong communication, project management, and organization skills. Knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, VRU, UCM, CVP, VXML, SIP Trunking). Experience with voice recording technologies such as NICE. Licenses/Certifications Required
Cisco Certification in Voice over Internet Protocol (VOIP) Additional Information
Salary Range Disclaimer:
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including: Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program
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