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ESC is a growing HR outsourcing company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to serve as the HR function in small to mid-sized businesses. We are seeking to add a Level 3 IT Technician to our team! The IT Technician will be responsible for overseeing the computer operations of the company including but not limited to installing servers and configuring various systems, setting up end-users, ensuring optimal performance of all software and hardware, and making sure every technical aspect is secure and running smoothly. Level 3 IT Technician Key Responsibilities include but are not limited to : Configure, monitor and maintain the company’s servers, systems, databases and technical tools, ensuring system security, stability and data integrity. Streamline existing systems and create the strategy necessary to support current and future business operations. Research and recommend innovative approaches that leverage the company’s resources and provide economies of scale. Maintain process and support documentation, including data standards, procedures and definitions. Lead technology project teams and support technology related initiatives. Manage vendors, outsourced services and maintaining proper licensing and warranties for servers and software. Manage the maintenance, back-ups and offsite replication of servers, databases and electronic files. Inventory management, coordinate software upgrades and hardware maintenance on desktops/laptops and other equipment. Create and administer security policies, scans and vulnerability remediation including malware management and removal, routine testing and security audits. Network monitoring and maintenance with failover. Create emergency response playbooks and conduct incident response exercises. SharePoint management and policies management. Active directory management, DNS/DHCP, general domain management and maintenance. Manage collaborative communication tools such as WebEx, Zoom and TEAMS. Set-up and maintain VMWare servers. Provide end user support on all systems and applications both directly and supervising staff in the delivery of user support. The successful candidate will have:

Degree in Computer Science, Information Systems/Information Technology, or related field.

Related certifications desirable. 3-5 years of experience. Strong understanding of networking protocols such as TCP/IP, DHCP, DNS, VPN, and Firewall configurations. Expertise in managing Windows Servers 2012 – 2022, including installations, updates, and patching. Experience managing and troubleshooting Watchguard Firewalls. Proficient in configuring and managing Cisco/HP/Aruba switches, must be comfortable with PuTTY Knowledge of Hyper-V and VMware, with experience migrating servers between both environments. Hands-on experience with Dell IDPA DP4400 backup and restore solution. Proficient in using Microsoft Entra for identity and access management. Strong experience with PowerShell and Batch scripting for system automation. Knowledge of Enterprise Storage Area Network (SAN) technologies. Expertise in Office 365 and Microsoft Exchange. Experience managing WebEx, TEAMS and other collaborative communication tools. We offer an outstanding benefits package including health, dental, 401(k), vacation, and PTO, as well as a great working environment. All of our positions offer flexibility and work from home options. Apply today and join “One of the Best Places to Work in WNY”! Level 3 IT Technician Job Description