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Position Purpose

The Front Desk Administrator will manage all aspects of the front reception area and meet the state licensing requirements as outlined in the Minimum Standards for Child Care Centers. The Front Desk Administrator will promote and instill corporate values, vision, and goals. The Front Desk Administrator will foster and maintain positive relationships with academy staff, key host church staff, parents, students, vendors, and the local community while providing excellent customer service. This critical first impression point of contact must be treated as such.

• Job Title: Front Desk Administrator
• Reports To: Academy Director
• Compensation: $14.75 - $16.50 per hour (based on Experience and Education)
• Requirements: Criminal Background Check required
• Start Date: ASAP

• Promote and maintain the vision, mission and core values of Lionheart Children's Academy.
• Exhibit professionalism and excellence at every point of contact with clients, potential clients, academy employees, host church personnel, and visitors.
• Ensure that the first impression of the academy is dynamic, inspiring, and fun.

• Engage host church personnel and visitors professionally and courteously.
• Work cooperatively with host church Front Desk Administrator to maintain shared reception space.

• Greet and create a positive, professional first impression of the academy via telephone or personal contact.
• Maintain a welcoming, organized, and professional reception area.
• Assist parents on arrival with forms, medicine, tuition payments, etc., and greet and receive children.
• Answer phone promptly and courteously, within three rings, taking messages, and assisting callers with information or directing the caller to the appropriate person.
• Respond and manage academy email and forward to appropriate departments and/or leaders.
• Ensure all communication and marketing materials are updated, professional, and properly stocked.
• Lend support for the entire staff as indicated or delegated by the Academy Director.
• Maintain a smooth flow of operations at the front desk at all times.
• Create, audit, and maintain child files and ensure compliance with Child Care Licensing Standards and LCA policy and procedures.
• Assist academy leadership in orienting prospective clients and staff.
• Conduct all contacts with clients, prospective clients, church personnel, staff, and visitors in a courteous manner, handling concerns in a professional, caring manner.
• Submit timely written and oral reports to the Academy Director outlining needs, problems, and suggestions for program improvement. Keep the Academy Director informed of staff and parent problems or concerns.
• Other duties as assigned or necessary for the operation of the Academy according to licensing standards and other agency regulations.

• Receive payments from parents and secure funds per academy policy and procedures.
• Provide receipts for payment as requested.
• Respond in a professional and courteous manner to all account questions and refer them promptly to the Assistant Academy Director or Academy Director as appropriate.

• Minimum 2 years’ experience as Front Desk Administrator, preferably in a licensed child care facility.
• Key expertise will include customer service, child file management and organization, and Child Care Licensing compliance.
• Experience with Microsoft Office products, with proficiency in Outlook, Excel, and/or other database management or CRM systems.