Desktop Engineer, MCM/Intune
Softworld, a Kelly Company - Wellesley
Work at Softworld, a Kelly Company
Overview
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Overview
Job Title: Intune Desktop Engineer/Architect
Job Location: Needham, MA 02494
Onsite Requirements:
- Intune
- Microsoft Configuration Manager
- Modern Management Implementation
Job Description:
Core Requirements:
- Must have experience with "Modern Management" of desktops using Microsoft Intune.
- Must have experience with Microsoft Configuration Manager (MCM).
- Ability to prepare/manage Operating Systems (OS) images for corporate use with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM).
- Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer.
- Strong understanding of Azure Runbooks and Microsoft Graph API for automation.
- Ability to troubleshoot Desktop Issues using various industry standard tools.
Responsibilities:
- Use and optimize Intune features to help bring "Modern Management".
- Leverage "Modern Management" to update new software and drivers from Intune.
- Maintain Microsoft Windows imaging technology using Autopilot and Task Sequence for Physical systems and Golden Image for Virtual systems.
- Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune.
- Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution.
- Work with various teams to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
- Track technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs.
- Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
- Mentor new employees on the team's policy and procedures.
Skills / Experience:
- 5-10 Years of experience in Desktop Engineering or similar discipline.
- Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
- Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune, and Ivanti.
- Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
- An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL).
- Exposure to Cloud-based technologies such as Azure, AVD, and AWS.
- High level of technical expertise with Microsoft products such as Office 365 and Teams.
- Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable processes and solutions to automatic operations.
- Good understanding of Active Directory and Group Policy Management.
- Demonstrated skill in solving problems with coding languages such as PowerShell, VBScript, or Python.
- Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
- Understand best practices in change and release Management.
- Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability.
- ** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **