American Heritage Credit Union
Full-Time - PAT Member Service Representative I - NE Philadelphia...
American Heritage Credit Union - Pennsylvania Furnace, PA, United States, 16865
Work at American Heritage Credit Union
Overview
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Overview
Full-Time - PAT Member Service Representative I - NE Philadelphia
Join us at American Heritage Credit Union as a Full-Time PAT Member Service Representative I in NE Philadelphia. This virtual position within our Contact Center involves handling routine member transactions such as deposits, withdrawals, cash advances, loan payments, transfers, and check cashing via the Personal-interactive teller unit.
Responsibilities
- Provide friendly and efficient service to members through PTM/ITM (Personal Teller Machine/Interactive Teller Machine).
- Identify cross-selling opportunities and promote services to members.
- Perform routine transactions including cash/check deposits, withdrawals, and transfers.
- Conduct account reviews.
- Analyze member questions/problems and refer or cross-sell products/services using the ACS system to meet members' financial needs.
Qualifications
- Prior cash handling and customer service experience required.
- Experience in a Credit Union or Banking environment is a plus.
- Flexibility to work Contact Center hours: Monday-Friday 7:55 a.m. to 7:05 p.m., Saturday 8:55 a.m. to 3:05 p.m. (hours may change based on Credit Union needs).
We offer a competitive salary of $18.00 - $21.00 per hour, comprehensive benefits including a 401(k) with a generous company match, and a friendly, progressive, environmentally conscious work environment.
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