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Department: Public Utilities Commission
Job class: 7317-Senior Water Service Inspector
Salary range: $140,660.00 - $170,924.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 3
List type: Combined Promotive and Entrance

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening Date: March 17, 2025
• Application Filing Deadline: March 28, 2025

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment.

The following divisions may fill their vacancies from this recruitment:

• Water Supply and Treatment Division: 1000 El Camino Real, Millbrae, CA 94030
• Water Quality Division: 1657 Rollins Rd, Burlingame, CA 94010
• Customer Service Bureau- Field Services: 1980 Oakdale Ave, San Francisco, CA 94124

About the Positions

Customer Service Bureau (CSB)- Field Services
The 7317 Senior Water Inspector works under direct supervision of the Chief Water Inspector. The 7317 Senior Water Inspector is distinguished from other 7317 Senior Water Inspectors by the fact that they will be supervising and managing both 7316 Water Service Inspectors and 1466 Water Meter Readers in their respective roles and responsibilities.

The Senior Water Service Inspector is responsible for scheduling and assigning daily assignments that follows the Service Cycle Schedule, creating and maintaining meter reading schedule consistent with billing criteria, downloading the service cycles from the Mainframe to Field Collection System (FCS), assigning the routes to be read and uploaded within the billing window; importing and exporting meter reading routes, scheduling and dispatching field work, performing complex investigations, resolving billing irregularities, operating the FCS meter reading system and system maintenance, troubleshooting equipment and software problems and failures, following up on reports from meter readers regarding equipment repairs, meter access issues, QA meters on Itron route to move over to AMI, manage Docks and Ships schedule, and overseeing the Treasure Island/YBI development of new construction pertaining to water related services and billing inquiries.

Water Quality Division (WQD)
The Water Quality Division’s (WQD) mission is to ensure that the SFPUC complies with all current and future drinking water quality regulations and customer expectations through: sample collection, field and laboratory analyses, process engineering, applied research, inspections, quality control/assurance programs, customer inquiry/complaint response, regulatory liaison and reporting, and on-site support to source/treatment/distribution operations. WQD also helps ensure compliance with wastewater regulations and customer expectations through: laboratory analyses, applied research, customer inquiry response, regulatory reporting, and on-site support to treatment operations.

Under general direction, the Senior Water Service Inspector is responsible for communicating and interacting with recipients of water service and other impacted parties and conveys information regarding rules and regulations pertaining to water service; performing comprehensive surveys and field investigations of water distribution assemblies and appurtenances in various types of homes, residences, and other buildings, as well as the overall water transmission and distribution system in conjunction with other department staff and/or other public agencies as needed; overseeing other staff members and/or contractors performing various investigations, tests, inspections, and other analyses related to water quality concerns; preparing and maintaining various records pertaining to water services, operations, and/or programs; interfacing with departmental staff and other public agencies regarding existing methods, procedures, rules, and regulations pertaining to water services and water quality concerns when a high level of decision making is required; investigating and testing for possibilities of cross connections and backflow when evidence of such cases are suspected. Tests for functionality of backflow prevention devices and assemblies and issues orders for replacement when needed; responding to complaints and/or emergency calls related to water quality concerns impacting the distribution system during and after regular work hours as needed; participating in the disinfection process of water system components as required.

Water Supply and Treatment Division
Under general direction, the Senior Water Service Inspector interprets, enforces, and carries out methods, procedures, rules and regulations pertaining to customer water services, customer meter testing and calibration, water quality concerns and applicable water conservation programs; makes regular contact with the general public, wholesale customers, retail customers, property owners, tenants, building contractors and other building construction representatives for furnishing or obtaining information and explains specialized matters pertaining to water services; prepares and maintains regular operating records pertaining to water services, water meter testing and calibration results, water distribution, service, delivery and water quality in a large wholesale water transmission system; makes regular contact with public and private utilities and retail customers explaining specialized matters pertaining to water service and operations, meter testing and calibration results, water system construction and maintenance, billing, and water quality.

Nature of work: Some positions may involve considerable sustained effort with occasional heavy work requiring manual effort and dexterity in lifting water meter cover weighing up to 50 pounds, working in inclement weather conditions with frequent exposure to various environmental elements and health hazard materials. Some positions may require working nights and/or weekends, or overtime.

How to qualify

Minimum Qualifications: Minimum qualifications reflect the lowest level of acceptable education and/or experience required of an individual such that the individual reasonably could be expected to satisfactorily perform the duties of the position. Candidates must meet all the requirements established by the MQs to be considered for the position.

• Experience: Two (2) years of experience in various phases of utility service field investigations. (Qualifying experience should be equivalent to the duties and responsibilities of a Class 7316 Water Service Inspector); AND
• License: Possession of a current valid California Class C driver's license.

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Possession of a Backflow Prevention Assembly Tester Certification issued by the American Water Works Association (AWWA)
• Possession of a Cross-Connection Control Specialist Certification issued by the American Water Works Association (AWWA)
• Grade D3 Water Distribution Operators Certification issued by State of California State Water Resources Control Board
• Supervisory Experience
• Customer Service Experience
• Meter Reading Experience

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

What else should I know?

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process.

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying) Candidates will be required to complete a MQSQ as part of the employment application at a later time.

Supplemental Questionnaire Evaluation (Weight:100%): Applicants who meet the minimum qualifications will be sent a Supplemental Questionnaire via electronic mail after the closing of this filing period.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the Three, pending union approval for expansion of certification rule.

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.