Mill Creek Residential
Resident Services Manager
Mill Creek Residential - Oakland, California, United States, 94616
Work at Mill Creek Residential
Overview
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Overview
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.
We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Resident Services Manager creates and supports programs and services intended to improve resident satisfaction. This individual staffs the front desk and ensures only authorized individuals enter the building. The Resident Services Manager responds to resident requests and addresses concerns in accordance with the Mill Creek Customer Service standards.
MAJOR RESPONSIBILITIES:
Communicate with residents to ensure they are aware of community services and operating procedures.
Proactively address resident issues to formulate reasonable resolutions.
Greet and screen visitors to the community in order to maintain safety and security.
Receive, store, and disburse resident packages; maintain required records for tracking and security.
Deliver packages to the appropriate resident upon request.
Communicate with supervisor ways to improve the various services offered to residents.
Ensure adherence to all applicable Mill Creek Residential policies and procedures.
Assist residents with lockouts when needed.
Thorough knowledge of Emergency protocols.
Manage and distribute recreational equipment to residents.
Monitor parking and enforce community parking policies and procedures.
Maintain a neat, clean lobby and concierge work area/desk.
Communicate with community staff to ensure problems with the building structure are addressed promptly.
POSITION REQUIREMENTS:
High School diploma or equivalent (GED) preferred.
1 year of mufti-family, customer service, retail or restaurant experience
Customer service orientation with problem solving mindset.
Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.
Ability to clearly communicate benefits of community and surrounding area.
Must have basic knowledge of Fair Housing laws.
Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.
Must have working knowledge of Microsoft Office Suite (Word, Excel, and Outlook).
About The Uptown
The Uptown, built in 2008, is the place to be in Oakland. Located in the heart of Oakland's emerging entertainment district, The Uptown is an awesome apartment community with 665 apartment homes.
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
People. Places. Relationships. Our tagline begins with the
most important part
of Mill Creek, our people. As a multifamily company focused on
construction,
development, acquisition, and operations
of
rental
communities in
the most desirable
markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.
For more information about our DE&I initiatives, please
click here (https://millcreekplaces.com/2020-esg-report/)
to review our inaugural Environmental, Social, Governance (ESG) Report.
We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Resident Services Manager creates and supports programs and services intended to improve resident satisfaction. This individual staffs the front desk and ensures only authorized individuals enter the building. The Resident Services Manager responds to resident requests and addresses concerns in accordance with the Mill Creek Customer Service standards.
MAJOR RESPONSIBILITIES:
Communicate with residents to ensure they are aware of community services and operating procedures.
Proactively address resident issues to formulate reasonable resolutions.
Greet and screen visitors to the community in order to maintain safety and security.
Receive, store, and disburse resident packages; maintain required records for tracking and security.
Deliver packages to the appropriate resident upon request.
Communicate with supervisor ways to improve the various services offered to residents.
Ensure adherence to all applicable Mill Creek Residential policies and procedures.
Assist residents with lockouts when needed.
Thorough knowledge of Emergency protocols.
Manage and distribute recreational equipment to residents.
Monitor parking and enforce community parking policies and procedures.
Maintain a neat, clean lobby and concierge work area/desk.
Communicate with community staff to ensure problems with the building structure are addressed promptly.
POSITION REQUIREMENTS:
High School diploma or equivalent (GED) preferred.
1 year of mufti-family, customer service, retail or restaurant experience
Customer service orientation with problem solving mindset.
Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.
Ability to clearly communicate benefits of community and surrounding area.
Must have basic knowledge of Fair Housing laws.
Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.
Must have working knowledge of Microsoft Office Suite (Word, Excel, and Outlook).
About The Uptown
The Uptown, built in 2008, is the place to be in Oakland. Located in the heart of Oakland's emerging entertainment district, The Uptown is an awesome apartment community with 665 apartment homes.
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
People. Places. Relationships. Our tagline begins with the
most important part
of Mill Creek, our people. As a multifamily company focused on
construction,
development, acquisition, and operations
of
rental
communities in
the most desirable
markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.
For more information about our DE&I initiatives, please
click here (https://millcreekplaces.com/2020-esg-report/)
to review our inaugural Environmental, Social, Governance (ESG) Report.