IT Support Specialist - Department of Defense Support
WisEngineering - Dover, New Jersey, us, 07801
Work at WisEngineering
Overview
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Overview
This position is contingent upon contract award, and we encourage interested applicants to apply now to be considered when hiring begins.
Incumbent personnel are strongly encouraged to apply.
Key Requirements:
U.S. Citizenship is REQUIRED
- No exceptions. This is an on-site position 5 days per week at Picatinny Arsenal, Dover, NJ.
Remote work is not permitted. Candidates must be local or willing to relocate
at their own expense
(limited relocation assistance may be available for highly qualified candidates). Ability to obtain and maintain a security clearance, if required. Position Overview:
WisEngineering, LLC is seeking
IT Support Technicians
to provide
full-time, dedicated IT support
to DEVCOM-AC Headquarters and associated organizations. The selected candidates will be responsible for
desktop/laptop setup, network administration, software installation, troubleshooting, and classified system support .
Key Responsibilities:
General IT Support & Systems Administration:
Provide
desktop, laptop, and Portable Electronic Device (PED) support , including:
OS installation, configuration, and security patching Software installation, configuration, and removal User network account and email setup Troubleshooting and repair for PCs, printers, PEDs, and network issues Managing local area network (LAN) and virtual private network (VPN) connections
Classified & Secure Systems Support:
Support the
DEVCOM AC HQ Commercial Solutions for Classified (CSfC) Laptop Program , including:
Ensuring
laptops connect to the VPN for at least 2 hours per week
to receive updates. Submitting
helpdesk tickets
to ensure users' desk ports are connected to the
CSfC VLAN . Reporting any
failed updates or connectivity issues
to the NEC/RNEC.
Maintain
classified workspaces , ensuring both
unclassified and classified PCs are powered on, logged in weekly, and updated . Possess
elevated privileges
to perform
approved software installations
on classified/unclassified systems. Financial IT Systems & Helpdesk Support:
Provide dedicated
IT system administration support
to
Financial Management (FM) Infrastructure
and its
Financial Integrated Reporting Environment (FIRE)
system. Support
FIRE's two major modules: Execution Reporting and Budget Planning . Deliver
full-time helpdesk support
for
IBM Cognos BI , the Commercial Off-The-Shelf (COTS) software supporting FIRE. Provide
GFEBS/LMP support , including
helpdesk activities and troubleshooting
for both systems. Qualifications & Skills:
Experience in IT support, system administration, and network troubleshooting. Proficiency in Windows OS, software installation, and network connectivity support. Familiarity with classified/unclassified system administration protocols. Experience with IBM Cognos BI or other business intelligence software (preferred). Understanding of GFEBS/LMP helpdesk functions. Strong analytical and problem-solving skills. Ability to work independently and provide support to high-priority users.
Why Join WisEngineering?
At WisEngineering, we offer competitive salaries, comprehensive benefits, and an excellent career-building atmosphere. Our diverse range of projects provides exciting challenges in cutting-edge technologies, and we support our employees with on-the-job training and a smooth transition into new roles.
WisEngineering is an
Equal Opportunity/Affirmative Action Employer
committed to diversity and inclusion.
Reasonable accommodations
may be made to enable qualified individuals with disabilities to perform essential job functions. See Website for additional information.
If you meet the qualifications and are excited about the possibility of joining our team, we encourage you to apply today!