Naztec International Group
Network Systems Architect ( Avaya ) - Need on W2 - It's DIrect cl...
Naztec International Group - Tallahassee, Florida, us, 32318
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Overview
Network Systems Architect (Avaya) - Need on W2 - It's Direct Client
1 day ago Be among the first 25 applicants Direct message the job poster from Naztec International Group Role:
Network Systems Architect (Avaya) - Need on W2 - It's Direct Client Required Skills: Four years of experience programming, supporting and troubleshooting Avaya, Nortel PBX and Mitel systems. Three years of direct customer service experience. Four years of phone station configuration, including extension assignments, ACD, call centers and features administration. Four years of experience interfacing with Local Exchange Carriers (LEC) Telephony service providers. Four years of experience assigning Caller Line ID (CLID) and maintaining accurate 911 services location information with LEC. Four years of experience performing telephony and data wiring support, to include fiber optics. Four years of experience performing customer work requests and problem resolution utilizing an enterprise CRM system. Cherwell experience is desired. Four years of hardware and firmware experience related to Private Branch Exchange systems. Four years of experience with Quality of Service allocations related to voice and video service protocols. Contractor Responsibilities: Integrate Voice over IP services and tracing to identify and resolve service issues as directed by the Department. Develop custom voice menu trees and options meeting customer requirements, test, deliver to customer for review and acceptance as directed by the Department. Configure customer menu trees to the phone system messaging system as directed by the Department. Develop custom call-forwarding configurations meeting Department needs for interfaces with Poison Control or other response call centers as directed by the Department. Process customer service request tickets and phone calls for implementing new voice related services to the Avaya and Nortel CCOC campus phone system, voice messaging, call center agent phones, and response rooms activation requests as directed by the Department. Process customer tickets and phone calls to perform phone station moves, adds, and changes for the CCOC phone system users as directed by the Department. Initiate changes and updates to the Avaya Aura voice messaging boxes as directed by the Department. Process customer service tickets and phone calls for performing configuration changes to the Avaya Contact Call Center and Aura software configurations as directed by the Department. Support the Department video conferencing services SIP telephony interface trunk for availability to conduct audio calls with external participants as directed by the Department. Thanks & Regards Direct:
(561) 473-0873 Office: (561) 802-4110 Ext # 133 Seniority Level
Mid-Senior level Employment Type
Contract Job Function
Technology, Information and Internet
#J-18808-Ljbffr
1 day ago Be among the first 25 applicants Direct message the job poster from Naztec International Group Role:
Network Systems Architect (Avaya) - Need on W2 - It's Direct Client Required Skills: Four years of experience programming, supporting and troubleshooting Avaya, Nortel PBX and Mitel systems. Three years of direct customer service experience. Four years of phone station configuration, including extension assignments, ACD, call centers and features administration. Four years of experience interfacing with Local Exchange Carriers (LEC) Telephony service providers. Four years of experience assigning Caller Line ID (CLID) and maintaining accurate 911 services location information with LEC. Four years of experience performing telephony and data wiring support, to include fiber optics. Four years of experience performing customer work requests and problem resolution utilizing an enterprise CRM system. Cherwell experience is desired. Four years of hardware and firmware experience related to Private Branch Exchange systems. Four years of experience with Quality of Service allocations related to voice and video service protocols. Contractor Responsibilities: Integrate Voice over IP services and tracing to identify and resolve service issues as directed by the Department. Develop custom voice menu trees and options meeting customer requirements, test, deliver to customer for review and acceptance as directed by the Department. Configure customer menu trees to the phone system messaging system as directed by the Department. Develop custom call-forwarding configurations meeting Department needs for interfaces with Poison Control or other response call centers as directed by the Department. Process customer service request tickets and phone calls for implementing new voice related services to the Avaya and Nortel CCOC campus phone system, voice messaging, call center agent phones, and response rooms activation requests as directed by the Department. Process customer tickets and phone calls to perform phone station moves, adds, and changes for the CCOC phone system users as directed by the Department. Initiate changes and updates to the Avaya Aura voice messaging boxes as directed by the Department. Process customer service tickets and phone calls for performing configuration changes to the Avaya Contact Call Center and Aura software configurations as directed by the Department. Support the Department video conferencing services SIP telephony interface trunk for availability to conduct audio calls with external participants as directed by the Department. Thanks & Regards Direct:
(561) 473-0873 Office: (561) 802-4110 Ext # 133 Seniority Level
Mid-Senior level Employment Type
Contract Job Function
Technology, Information and Internet
#J-18808-Ljbffr