Keck Medicine of USC
CARE LIAISON / NURSE LIAISON
Keck Medicine of USC - Los Angeles, California, United States
Work at Keck Medicine of USC
Overview
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Overview
Keck Medicine of USC is seeking a Registered Nurse (RN) Clinical Liaison for a nursing job in Rosemead, California.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Start Date :
ASAP Shift :
8 hours, days Employment Type : Staff Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquiries and refers other inquiries to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patients of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. Follows USC / Keck Communications standard and policy. Expected to work from home as / when organizationally deployed, following the departmentally established guidelines and expectations for remote work. May perform follow up checks with all open pages while on shift and before leaving shift. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. Creates and maintains medical data and reconciles to patient appointment records. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. Performs data entry and maintains databases for bumps and cancellations. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. Using USC / Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and / or escalate to any Level 3 / Lead or Supervisor within the Patient Access Center. Required Qualifications: Minimum two (2) years of experience working in a call center, customer service and / or healthcare department / environment (or combination of that equals two or more years). Preferred Qualifications: Associate's or Bachelor's degree in healthcare, business or operations field strongly preferred. Vocational certificates in healthcare preferred: appointment scheduling, registration, insurance verification, medical assistant. Knowledge of HIPAA compliance and various health insurance types preferred. Knowledge of medical terminology strongly preferred. Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Bilingual: Spanish, Chinese and other languages preferred. Fire Life Safety Training (LA City):
If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. The hourly rate range for this position is $21. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources. Digital Accessibility RN Clinical Liaison - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union) About Keck Medicine of USC Keck Medicine of USC combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. We provide care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and 100+ clinics in Los Angeles and surrounding counties.
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ASAP Shift :
8 hours, days Employment Type : Staff Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquiries and refers other inquiries to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patients of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. Follows USC / Keck Communications standard and policy. Expected to work from home as / when organizationally deployed, following the departmentally established guidelines and expectations for remote work. May perform follow up checks with all open pages while on shift and before leaving shift. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. Creates and maintains medical data and reconciles to patient appointment records. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. Performs data entry and maintains databases for bumps and cancellations. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. Using USC / Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and / or escalate to any Level 3 / Lead or Supervisor within the Patient Access Center. Required Qualifications: Minimum two (2) years of experience working in a call center, customer service and / or healthcare department / environment (or combination of that equals two or more years). Preferred Qualifications: Associate's or Bachelor's degree in healthcare, business or operations field strongly preferred. Vocational certificates in healthcare preferred: appointment scheduling, registration, insurance verification, medical assistant. Knowledge of HIPAA compliance and various health insurance types preferred. Knowledge of medical terminology strongly preferred. Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Bilingual: Spanish, Chinese and other languages preferred. Fire Life Safety Training (LA City):
If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. The hourly rate range for this position is $21. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources. Digital Accessibility RN Clinical Liaison - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union) About Keck Medicine of USC Keck Medicine of USC combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. We provide care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and 100+ clinics in Los Angeles and surrounding counties.
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