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Overview Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Responsibilities

Lead Responsibilities

Ensure staff are providing excellent customer service

Provide oversight of front desk staff, be a resource to assist with PSR duties and questions

Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services

Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis

Show support to the staff and ensure the following is being completed

Ensure all PSR’s are using Well 100% of the time

Ensure all PSR’s are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC

Ensure all PSR’s are jockeying the schedules

Ensure department is printing gaps in care reports 100% of the time for all patients

Monitor patient schedules and ensure that all appointments slots are booked

Decrease the number of voided encounters

Following up and scheduling of no shows, cancellations appointments per policy

PCP continuity-schedule to improve

Completion of chart prep and collecting accurate demographic information

Travel to other VCC locations as needed

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

Greet patients in-person and via telephone

Verify insurance eligibility and copy insurance cards

Perform financial and eligibility screening for clinic programs

Print daily schedule and confirm next day’s appointments

Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.

Make follow-up appointments f o r referrals from other sites

Call, reschedule

and mail letters to all N/S patients

Responsible for patients checking in through completing encounters, personal records forms, etc.

Qualifications Minimum

High school graduate or equivalent

Minimum three years’ medical/dental office experience

Minimum one year experience in insurance billing in a medical/dental setting

Bilingual English/Spanish

Valid California driver’s license and proof of auto insurance

Clean driving record for a minimum period of three years prior to hire; must maintain clean driving record throughout employment

Must successfully complete initial training program

Preferred

Minimum one year supervisory or lead experience

Required Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred

Ability to interface with all levels of personnel in a professional manner

Excellent customer service skills and commitment to providing the highest level of customer satisfaction

Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range

$23.00 - $25.00 DOE