Synerfac
Personal Lines Customer Service Rep
Synerfac - Mars, Pennsylvania, United States, 16046
Work at Synerfac
Overview
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Overview
We are seeking a Personal Lines Customer Service Rep in the Mars, PA area
Responsibilities:
-Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and resolving issues related to personal lines insurance policies. -Assist clients with the management of their insurance policies, including policy renewals, endorsements, cancellations, and claims processing. -Support the sales team by generating quotes, conducting needs assessments, and recommending appropriate insurance products to clients. -Maintain accurate and up-to-date client records, ensuring all necessary documentation is complete and compliant with regulatory requirements. -Stay informed about industry trends, product offerings, and regulatory changes to provide clients with relevant and up-to-date information. -Educate clients on the features and benefits of various insurance products, helping them make informed decisions about their coverage. -Work closely with other team members to ensure a seamless client experience and support the overall goals of the company.
Job Requirements
Requirements:
-Education: High school diploma or equivalent; a bachelor's degree in a related field is preferred. -Previous experience in personal lines insurance or a related field is preferred. -Licensed insurance Agent - personal lines highly preferred -Excellent communication and interpersonal skills -Strong organizational and time management abilities -Proficient in using insurance management software and Microsoft Office Suite -Detail-oriented with strong problem-solving skills -Ability to work independently and as part of a team
Responsibilities:
-Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and resolving issues related to personal lines insurance policies. -Assist clients with the management of their insurance policies, including policy renewals, endorsements, cancellations, and claims processing. -Support the sales team by generating quotes, conducting needs assessments, and recommending appropriate insurance products to clients. -Maintain accurate and up-to-date client records, ensuring all necessary documentation is complete and compliant with regulatory requirements. -Stay informed about industry trends, product offerings, and regulatory changes to provide clients with relevant and up-to-date information. -Educate clients on the features and benefits of various insurance products, helping them make informed decisions about their coverage. -Work closely with other team members to ensure a seamless client experience and support the overall goals of the company.
Job Requirements
Requirements:
-Education: High school diploma or equivalent; a bachelor's degree in a related field is preferred. -Previous experience in personal lines insurance or a related field is preferred. -Licensed insurance Agent - personal lines highly preferred -Excellent communication and interpersonal skills -Strong organizational and time management abilities -Proficient in using insurance management software and Microsoft Office Suite -Detail-oriented with strong problem-solving skills -Ability to work independently and as part of a team