Receptionist Job at Illuminate HC in Zeeland
Illuminate HC - Zeeland, MI, United States, 49464
Work at Illuminate HC
Overview
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Overview
Position Summary
In keeping with our organization’s goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will answer incoming calls, direct calls to the appropriate persons, and handle mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.
Position Details
- Type: Part-time
- Schedule: Weekend & Holiday Rotation
Principal Duties and Responsibilities
- Operate multiline telephone and paging system.
- Answer incoming calls, determine the call's nature, and route accordingly.
- Locate personnel using overhead paging system.
- Greet and direct visitors, ensure sign-in, and restrict access if needed.
- Report suspicious behavior.
- Respond to inquiries about job openings and distribute applications.
- Handle incoming mail and coordinate express mail services.
- Report visitor and Resident concerns.
- Maintain a list of Residents, staff extensions, and key personnel.
- Handle sensitive information professionally and confidentially.
- Keep lobby and workstation clean and hazard-free.
- Report hazards, damaged equipment, and supply issues.
- Communicate effectively with Residents, visitors, families, and staff.
- Maintain confidentiality per HIPAA guidelines.
- Attend staff meetings and required training.
- Respond to special requests from guests, Residents, and families.
- Follow Infection Control guidelines and OSHA standards.
- Support Resident Rights and report abuse or neglect.
- Perform other tasks as required.
Requirements
- High school diploma or equivalent.
- Preferred: One year of customer service or receptionist experience.
Additional Information
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Administrative
- Industry: Hospitals and Healthcare
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