Retail North Lead – PT Job at University Co-op in Austin
University Co-op - Austin, TX, United States, 78716
Work at University Co-op
Overview
- View job
Overview
Join to apply for the Retail North Lead – PT role at University Co-op
2 weeks ago Be among the first 25 applicants
Join to apply for the Retail North Lead – PT role at University Co-op
Get AI-powered advice on this job and more exclusive features.
Position Summary
The Retail North Lead is a non-exempt, part-time position at our main store that reports to the Product Flow Manager of Replenishment. This role is responsible for supporting all processes related to the Custom Shop, web order pick-up, and graduation services, including the use of our warehouse management system (ShipHawk) and POS systems (Shopify and NetSuite). The Retail North Lead is expected to uphold customer service commitments, mentor and coach sales associates, and maintain organization and cleanliness standards in assigned areas. This role partners closely with the part-time store team, store people managers, and the store lead team. Key accountabilities include executing and maintaining Custom Shop, web pick-up, and graduation operations, supporting replenishment, and mentoring sales associates.
- Fostering Communication
- Problem Solving
- Collaborating with others
- Planning and organization
- Team leadership
- Training
- Customer Focus
Position Summary
The Retail North Lead is a non-exempt, part-time position at our main store that reports to the Product Flow Manager of Replenishment. This role is responsible for supporting all processes related to the Custom Shop, web order pick-up, and graduation services, including the use of our warehouse management system (ShipHawk) and POS systems (Shopify and NetSuite). The Retail North Lead is expected to uphold customer service commitments, mentor and coach sales associates, and maintain organization and cleanliness standards in assigned areas. This role partners closely with the part-time store team, store people managers, and the store lead team. Key accountabilities include executing and maintaining Custom Shop, web pick-up, and graduation operations, supporting replenishment, and mentoring sales associates.
Key Competencies For Success
- Fostering Communication
- Problem Solving
- Attention to detail
- Collaborating with others
- Planning and organization
- Team leadership
- Training
- Customer Focus
- Custom Shop
- Oversee Custom Shop processes, including execution and inventory management
- Mentor and train part-time sales associates on Custom Shop procedures and expectations
- Maintain and support operational consistency through training and daily oversight
- Provide customer service support by addressing Custom Shop-related questions, concerns, and inventory issues
- Ensure daily cleaning and organization of all Custom Shop areas
- Web Pick- Up
- Oversee and maintain the Web Pick-Up area, ensuring it is organized and fully operational
- Support order management by following established procedures and maintaining organization throughout all pick-up zones
- Troubleshoot order issues and assist with customer concerns as needed
- Ensure daily cleaning and organization of all Web Pick-Up areas, including non-customer-facing spaces
- Coach and develop team members.
- Empower team members to take ownership of their roles by delegating tasks, following up, and providing constructive feedback to ensure success of the individual, team, and department.
- Mentor Sales Associates
- Lead and mentor sales associates by exemplifying our core values, demonstrating customer service standards, and ensuring SOPs are followed
- Recognize when sales associates need guidance or support and proactively offer assistance
- Participate as a Manager on Duty
- Open and close the store
- Handle cash responsibilities including drawer counts
- Support the team as floor manager and handle general operational needs
- High school diploma or GED required.
- Sales associate experience required.
- Communicate with internal and external partners.
- Lead, or similar role, experience (preferred).
- Technology experience: POS system and Warehouse Management System preferred.
- Must be able to lift 50 pounds.
- Must be able to move about and ascend/ descend stairs, ramps, and ladders.
- Substantial movements (motion) of the wrist, hands, and/ or fingers in a repetitive manner.
- Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (able to identify and distinguish colors).
- Continuous standing, walking, using stairs, hearing, speaking, bending, crouching, and working in close proximity with others.
- Ability to work a varying retail schedule including early mornings, evenings, weekends, holidays, and game days.
- Well-lighted, heated and/or air-conditioned indoor retail setting with adequate ventilation.
- Moderate noise (examples: customer and employee conversation, store music, light traffic).
Our commitment to equal opportunity employment (EOE) extends to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, disciplinary action, layoff, training, and benefits. We strive to provide a work environment free from discrimination, harassment, and retaliation.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Sales and Business DevelopmentIndustries
Retail
Referrals increase your chances of interviewing at University Co-op by 2x
Sign in to set job alerts for “Retail Specialist” roles.
Seasonal Sales Associate (Brick Specialist) - Barton Creek Austin, TX
Retail Assistant & E-Commerce Coordinator
Retail Sales Lead, Fabletics (Barton Creek Square - Austin, TX)
Retail Assistant Store Manager-DOMAIN II
MLS All Star Retail Event Associate - Austin
Retail Part-Time Store Associate, Fabletics (Barton Creek Square - Austin, TX)
Retail Sales - Women's Apparel - Barton Creek Square Mall
Retail Sales Specialist - Part-Time - $18.00 per hour, plus commission and incentives!
Retail Sales Specialist - Part-Time - $18.00 per hour, plus commission and incentives!
Retail Sales Specialist - $18.00 per hour, plus commission and incentives!
Austin, Texas Metropolitan Area $80,000.00-$90,000.00 21 hours ago
Retail Part-Time Store Associate, Fabletics (Domain NORTHSIDE - Austin, TX)
Retail Sales Specialist - Part-Time - $18.00 per hour, plus commission and incentives!
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr