The Mortgage Office
Senior Software Support Specialist
The Mortgage Office - Huntington Beach, California, United States, 92615
Work at The Mortgage Office
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Overview
Company Overview
The Mortgage Office is revolutionizing private lending! Based in sunny Huntington Beach, we’re a fast-growing, PE-backed fintech powering over $250B in loans with our trusted software. With 1,200+ customers and thousands of daily users, we're not just building tools—we're shaping the future of lending. Join our driven team as we innovate, scale, and bring automation to an industry ready for change.
Job Title:
Software Support Specialist Job Summary: The Mortgage Office is looking for an enthusiastic and technically capable Technical Support Representative with intermediate Excel skills and some exposure to loan servicing or loan origination. This is an ideal role for someone eager to grow within the Fintech space. Key Responsibilities: · Respond to client inquiries via phone, email, and chat, providing professional and helpful support. · Troubleshoot standard issues and escalate more complex problems as needed. · Document support issues and contribute to internal process improvements. · Stay updated on software features and user feedback. Qualifications: · Bachelor’s degree or equivalent relevant experience. · 1-2 years in a customer service or technical support role. · Basic knowledge of loan servicing and/or loan origination. · Intermediate Excel skills (formulas, data entry, formatting). · Eagerness to learn and grow in a tech-driven environment. · Strong written and verbal communication skills. Why Join The Mortgage Office? · Competitive salary and benefits package · 401K with up to 4% matching · Three weeks paid vacation · Paid company holidays · Work from home 24 days per year · Collaborative and fun company culture with frequent team events · Beautiful headquarters with an ocean view in Huntington Beach · Opportunities for professional growth and development The Mortgage Office is an equal opportunity employer. We thrive on a diversity of ideas and are committed to creating a welcoming environment for all employees
Software Support Specialist Job Summary: The Mortgage Office is looking for an enthusiastic and technically capable Technical Support Representative with intermediate Excel skills and some exposure to loan servicing or loan origination. This is an ideal role for someone eager to grow within the Fintech space. Key Responsibilities: · Respond to client inquiries via phone, email, and chat, providing professional and helpful support. · Troubleshoot standard issues and escalate more complex problems as needed. · Document support issues and contribute to internal process improvements. · Stay updated on software features and user feedback. Qualifications: · Bachelor’s degree or equivalent relevant experience. · 1-2 years in a customer service or technical support role. · Basic knowledge of loan servicing and/or loan origination. · Intermediate Excel skills (formulas, data entry, formatting). · Eagerness to learn and grow in a tech-driven environment. · Strong written and verbal communication skills. Why Join The Mortgage Office? · Competitive salary and benefits package · 401K with up to 4% matching · Three weeks paid vacation · Paid company holidays · Work from home 24 days per year · Collaborative and fun company culture with frequent team events · Beautiful headquarters with an ocean view in Huntington Beach · Opportunities for professional growth and development The Mortgage Office is an equal opportunity employer. We thrive on a diversity of ideas and are committed to creating a welcoming environment for all employees