HSM Solutions
IT Support Specialist - Level I
HSM Solutions - Smithtown, New York, United States
Work at HSM Solutions
Overview
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Overview
Overview
The IT Support Specialist I provides front-line IT help desk technical support to end users on a variety of issues related to computer systems, software, and hardware. This role involves troubleshooting, diagnosing, and resolving issues; installing hardware and software; guiding users through established procedures and policies; and utilizing the IT support ticketing system to receive, process, and document issues and requests. Responsibilities
Technical Support: Provide IT technical support via phone, email, remote access, or in person. Respond to incidents, service requests, and queries to assist users by diagnosing and troubleshooting hardware and software issues. Escalate unresolved issues to higher-level support when necessary. Installation, Maintenance & Configuration: Install, set up and configure new or replacement computer software, hardware and peripheral devices. Maintain and support end user computers to ensure optimal functionality. Assist with software updates, patches, and fixes as requested. Documentation & Reporting: Document all support interactions, including issue resolutions, using the company’s ticketing system. Assist in maintaining accurate records of equipment inventory, configurations, user requests and software inventory (e.g. computers, peripherals, printers, handheld scanners, software subscriptions). Identify recurring issues and report them to help implement permanent solutions. User Training & Assistance: Assist end users in understanding how to use software or systems. Develop training materials or user guides to improve efficiency and reduce common technical issues. Qualifications
Education: Associate’s degree in information technology, computer science, or related field; or equivalent work experience. Entry-level experience in IT support, help desk, or a related field is preferred. Skills: Excellent communication skills, both verbal and written. Strong troubleshooting and problem-solving skills. Possess strong team-oriented attitude. Knowledge of basic computing concepts, Windows operating systems, and common business software. Familiarity with help desk ticketing systems like TeamDynamix is a plus. Certifications: CompTIA A+ or similar IT support certifications are a plus. Working Conditions: Ability to lift and carry equipment up to 30 lbs. Flexibility to work off-hours for maintenance or urgent needs. Top Benefits
As an IT Support Specialist - Level I at HSM, you’ll enjoy: 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 3 Weeks of PTO (Eligible after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance. EEOC
HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.
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The IT Support Specialist I provides front-line IT help desk technical support to end users on a variety of issues related to computer systems, software, and hardware. This role involves troubleshooting, diagnosing, and resolving issues; installing hardware and software; guiding users through established procedures and policies; and utilizing the IT support ticketing system to receive, process, and document issues and requests. Responsibilities
Technical Support: Provide IT technical support via phone, email, remote access, or in person. Respond to incidents, service requests, and queries to assist users by diagnosing and troubleshooting hardware and software issues. Escalate unresolved issues to higher-level support when necessary. Installation, Maintenance & Configuration: Install, set up and configure new or replacement computer software, hardware and peripheral devices. Maintain and support end user computers to ensure optimal functionality. Assist with software updates, patches, and fixes as requested. Documentation & Reporting: Document all support interactions, including issue resolutions, using the company’s ticketing system. Assist in maintaining accurate records of equipment inventory, configurations, user requests and software inventory (e.g. computers, peripherals, printers, handheld scanners, software subscriptions). Identify recurring issues and report them to help implement permanent solutions. User Training & Assistance: Assist end users in understanding how to use software or systems. Develop training materials or user guides to improve efficiency and reduce common technical issues. Qualifications
Education: Associate’s degree in information technology, computer science, or related field; or equivalent work experience. Entry-level experience in IT support, help desk, or a related field is preferred. Skills: Excellent communication skills, both verbal and written. Strong troubleshooting and problem-solving skills. Possess strong team-oriented attitude. Knowledge of basic computing concepts, Windows operating systems, and common business software. Familiarity with help desk ticketing systems like TeamDynamix is a plus. Certifications: CompTIA A+ or similar IT support certifications are a plus. Working Conditions: Ability to lift and carry equipment up to 30 lbs. Flexibility to work off-hours for maintenance or urgent needs. Top Benefits
As an IT Support Specialist - Level I at HSM, you’ll enjoy: 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 3 Weeks of PTO (Eligible after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance. EEOC
HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.
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