Union Gospel Mission Twin Cities
Shelter Advocate
Union Gospel Mission Twin Cities - Saint Paul, Minnesota, United States, 55199
Work at Union Gospel Mission Twin Cities
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Overview
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Shelter Advocate
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Union Gospel Mission Twin Cities 1 week ago Be among the first 25 applicants Join to apply for the
Shelter Advocate
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Union Gospel Mission Twin Cities Get AI-powered advice on this job and more exclusive features. JOB TITLE: Shelter Advocate
JOB TYPE : Part Time, 20 hours per week
PAY RANGE:
$19.50 – $ 20.00 per hour.
SHIFT:
Day/Swing/Float, Monday through Sunday
LOCATION:
On site at 435 University Ave E. St Paul, MN 55130; Must be able to reliably commute or plan to relocate before staring employment.
PHYSICAL SETTING:
Work is performed in an emergency shelter / transitional housing environment.
SCHEDULE:
Day and Swing Shifts Monday through Sunday Holidays and occasional weekends 20 hours per week
Job Description
Union Gospel Mission Twin Cities (UGMTC) serves those experiencing hunger, homelessness and addiction in our community. We provide Christ-centered, discipleship-oriented pathways and programs that restore dignity and wholeness to our guests and residents.
The Shelter Advocate is part of the Emergency Services Team. This position welcomes guests into a safe and orderly environment at the location we call the Bethel Hotel. The Bethel Hotel provides men who are experiencing homelessness a clean bed, hot meal, warm shower, life skills and spiritual support in a safe, caring environment. It’s a 24-hour service facility which includes transitional housing rooms and shelter beds.
Minimum Job Requirements
High school diploma, GED, or equivalent work experience In-person customer service experience Experience working with individuals experiencing homelessness, poverty, or addiction. 6 months experience working in a social services or human services environment.
Position Summary
Under limited supervision, the Shelter Advocate ensures the efficient and smooth operations of the Bethel Hotel by welcoming and registering residents, assigning sleeping quarters, ensuring completion of forms and collection of fees. Provides information to residents about UGMTC programs, policies, and behavioral expectations.
DUTIES AND RESPONSIBILITIES:
At the direction of the Emergency Services Director, carries out established Bethel Hotel processes and procedures in alignment with UGMTC’s mission, values, and policies. Welcomes and engages residents and guests with respect and dignity by providing excellent service and a hospitable environment. Collects, records and processes fees for rooms, dormitory beds, lockers, and meal tickets. Ensures the accurate completion of forms regarding dorms, rooms, and locker usage. Enters resident information and incident reports into CaseWorthy and follows all policies and procedures. Maintains a high level of knowledge regarding UGMCT programs and specific resident situations, as appropriate. Answers telephones in a professional and friendly manner. Responds to internal and external questions regarding UGMTC’s mission, programs, and services. Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community. Reinforces behavior policies by monitoring and maintaining a quiet, safe, and friendly environment. Responds to health and safety issues within the Bethel Hotel residential areas. Performs inspections of the male dormitory, hotel residential floors, lobby, showers, bathrooms, and emergency shelter as needed. Effectively implements established conflict prevention and mediation methods Collaborates with security personnel to make 911 emergency calls as needed. Reports information to Director and other staff concerning residential behavior. Maintains professional relationships and open communication with the Emergency Services Team and other departments to ensure access and positive experiences for UGMCT residents, and smooth transitions between shifts. Attends staff meetings, staff training, and spiritual enrichment activities as necessary and assigned. At any time, with or without notice, performs other duties and activities as assigned.
Qualifications & Certifications
Support UGMTC’s statement of Christian faith. Customer service oriented, with strong phone and interpersonal communication skills Handle money and financial matters with the highest integrity and honesty Conflict prevention, de-escalation, and resolution skills Organizational and administrative skills, with attention to detail Good judgment, self-control, and professional boundaries Proficient in the operation of Microsoft Office software, CaseWorthy and other business-related software applications; track, compile and provide basic reporting on program statistics. Work with general office equipment including phone, fax, copier, and computer. Ability to read, understand and follow safety and other specific instructions and procedures. Interpersonal and communication skills to work effectively with a wide range of constituencies in a culturally diverse community. Maintain client confidentiality in accordance with all policies and state and federal laws. Committed to engaging with and serving our residents, guests, and community. Must be open to work flexible shifts which will include weekends.
WORKING CONDITIONS & PHYSICAL EFFORT:
Union Gospel Mission Twin Cities (UGMTC) serves people experiencing hunger, homelessness and addiction in our community. Work is performed in an environment that may cause the Shelter Advocate – Day/Swing/Float to encounter men in various states of dress. Ability to lift 50lbs. Ability to walk and stand for long periods of time. Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities.
Benefits
Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid time off Flexible schedule Childcare—reduced rates for on-site childcare
Our Mission is changing lives , and we want you to join us! See more about us at ugmtc.org.
Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian Organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Legal Industries Individual and Family Services Referrals increase your chances of interviewing at Union Gospel Mission Twin Cities by 2x Get notified about new Advocate jobs in
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Shelter Advocate
role at
Union Gospel Mission Twin Cities 1 week ago Be among the first 25 applicants Join to apply for the
Shelter Advocate
role at
Union Gospel Mission Twin Cities Get AI-powered advice on this job and more exclusive features. JOB TITLE: Shelter Advocate
JOB TYPE : Part Time, 20 hours per week
PAY RANGE:
$19.50 – $ 20.00 per hour.
SHIFT:
Day/Swing/Float, Monday through Sunday
LOCATION:
On site at 435 University Ave E. St Paul, MN 55130; Must be able to reliably commute or plan to relocate before staring employment.
PHYSICAL SETTING:
Work is performed in an emergency shelter / transitional housing environment.
SCHEDULE:
Day and Swing Shifts Monday through Sunday Holidays and occasional weekends 20 hours per week
Job Description
Union Gospel Mission Twin Cities (UGMTC) serves those experiencing hunger, homelessness and addiction in our community. We provide Christ-centered, discipleship-oriented pathways and programs that restore dignity and wholeness to our guests and residents.
The Shelter Advocate is part of the Emergency Services Team. This position welcomes guests into a safe and orderly environment at the location we call the Bethel Hotel. The Bethel Hotel provides men who are experiencing homelessness a clean bed, hot meal, warm shower, life skills and spiritual support in a safe, caring environment. It’s a 24-hour service facility which includes transitional housing rooms and shelter beds.
Minimum Job Requirements
High school diploma, GED, or equivalent work experience In-person customer service experience Experience working with individuals experiencing homelessness, poverty, or addiction. 6 months experience working in a social services or human services environment.
Position Summary
Under limited supervision, the Shelter Advocate ensures the efficient and smooth operations of the Bethel Hotel by welcoming and registering residents, assigning sleeping quarters, ensuring completion of forms and collection of fees. Provides information to residents about UGMTC programs, policies, and behavioral expectations.
DUTIES AND RESPONSIBILITIES:
At the direction of the Emergency Services Director, carries out established Bethel Hotel processes and procedures in alignment with UGMTC’s mission, values, and policies. Welcomes and engages residents and guests with respect and dignity by providing excellent service and a hospitable environment. Collects, records and processes fees for rooms, dormitory beds, lockers, and meal tickets. Ensures the accurate completion of forms regarding dorms, rooms, and locker usage. Enters resident information and incident reports into CaseWorthy and follows all policies and procedures. Maintains a high level of knowledge regarding UGMCT programs and specific resident situations, as appropriate. Answers telephones in a professional and friendly manner. Responds to internal and external questions regarding UGMTC’s mission, programs, and services. Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community. Reinforces behavior policies by monitoring and maintaining a quiet, safe, and friendly environment. Responds to health and safety issues within the Bethel Hotel residential areas. Performs inspections of the male dormitory, hotel residential floors, lobby, showers, bathrooms, and emergency shelter as needed. Effectively implements established conflict prevention and mediation methods Collaborates with security personnel to make 911 emergency calls as needed. Reports information to Director and other staff concerning residential behavior. Maintains professional relationships and open communication with the Emergency Services Team and other departments to ensure access and positive experiences for UGMCT residents, and smooth transitions between shifts. Attends staff meetings, staff training, and spiritual enrichment activities as necessary and assigned. At any time, with or without notice, performs other duties and activities as assigned.
Qualifications & Certifications
Support UGMTC’s statement of Christian faith. Customer service oriented, with strong phone and interpersonal communication skills Handle money and financial matters with the highest integrity and honesty Conflict prevention, de-escalation, and resolution skills Organizational and administrative skills, with attention to detail Good judgment, self-control, and professional boundaries Proficient in the operation of Microsoft Office software, CaseWorthy and other business-related software applications; track, compile and provide basic reporting on program statistics. Work with general office equipment including phone, fax, copier, and computer. Ability to read, understand and follow safety and other specific instructions and procedures. Interpersonal and communication skills to work effectively with a wide range of constituencies in a culturally diverse community. Maintain client confidentiality in accordance with all policies and state and federal laws. Committed to engaging with and serving our residents, guests, and community. Must be open to work flexible shifts which will include weekends.
WORKING CONDITIONS & PHYSICAL EFFORT:
Union Gospel Mission Twin Cities (UGMTC) serves people experiencing hunger, homelessness and addiction in our community. Work is performed in an environment that may cause the Shelter Advocate – Day/Swing/Float to encounter men in various states of dress. Ability to lift 50lbs. Ability to walk and stand for long periods of time. Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities.
Benefits
Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid time off Flexible schedule Childcare—reduced rates for on-site childcare
Our Mission is changing lives , and we want you to join us! See more about us at ugmtc.org.
Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian Organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Legal Industries Individual and Family Services Referrals increase your chances of interviewing at Union Gospel Mission Twin Cities by 2x Get notified about new Advocate jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr