TexcelVision Inc.
Service Desk Technician (Only W2 & 100% Onsite)
TexcelVision Inc. - Austin, Texas, us, 78716
Work at TexcelVision Inc.
Overview
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Overview
Location:
Austin, TX
Work Mode: 100% Onsite
Working Hours: 08:00 AM to 05:00 PM
(30 min lunch)
Project Duration: 12 month contract to hire
RTR
I, candidate name authorize Texcelvision to submit me for below mentioned position
BG Check
1.Any issues with criminal background?
2.Any Misdemeanors? If yes, please give details (month/year/type)
3.Do you owe any Tolls to Harris County Toll Road?
4.Do you owe any taxes Harris County?
5.Given an offer how soon you can start
Documents Needed:
3 references
Locations : We are seeking candidates in the following Houston area locations:
Position Requirements: Priority will be given to candidates who meet the following criteria: •
Advanced technical troubleshooting
skills • Proven
customer service
experience • Familiarity with
VoIP phone
systems • At least
two years of experience in a fast-paced IT helpdesk
environment • Ability to quickly learn new technologies
Candidate Expectations: •
Required Education : High school diploma or equivalent (additional certifications or degrees are a plus) •
Required Certification :
(Service Desk technician) A+ certification. Candidates must provide their certification number upon application-resumes without this information will not be considered. •
On-Call Requirement: Hired candidates will be required to be on-call for one week in every 8 weeks.
On-Call Support: There is one week of on-call support after every 8 weeks. During the on-call week, you will work your regular 8-hour shift from 8:00 AM to 5:00 PM and be available for call from 5pm to 7am.
For example, if you are on call this week, you will work your regular 8-hour shift from 8:00 AM to 5:00 PM. Then, take your computer home and be available for on-call support from 5:00 PM to 7:00 AM. Only the time spent on calls is billable. If a call comes in and you spend 1 hour on it, the following day, you can reduce your work hours to 7 hours to compensate for the on-call time so that your total for the week doesn't exceed 40 hrs as there is no overtime
SPECIFIC CERTIFICATION OR QUALIFICATIONS REQUIRED:
High school diploma
Minimum: Associates Degree or A+ Certification, N+ Certification, or MTA Certification
Required Technical Expertise:
1. First-Level Support and Issue Escalation: • Functions as the
primary interface
for initial
troubleshooting
of
software, hardware, and telephony systems , with proficiency in
escalating Tier 2 and Tier 3 issues
to appropriate IT specialists. • Ensures client satisfaction by providing high-level, clear communication channels and sophisticated
problem-resolution techniques .
2. Analytical and Diagnostic Skills: • Applies methodical analytical approaches to diagnose underlying problems in
desktop and network infrastructures during user interactions. • Expert in
systematic troubleshooting and fault isolation
across a range of IT assets.
3. Ticketing System Management: • Manages and monitors the
ticketing system (Cherwell),
ensuring timely responses and proper ticket assignment. • Facilitates the creation and follow-up of
service tickets, escalating complex issues
as needed.
4. Technical Proficiency: • Proficient in various applications including
Cisco Communications, VPN software, Active Directory, Windows OS , and Microsoft Office suite. • Demonstrates
troubleshooting
capabilities for devices such as
computers, printers, scanners, and telephones. • Understands
network
fundamentals, including
firewall rules and LAN configurations . • Familiar with
Cisco VoIP systems and cybersecurity principles
to effectively identify and mitigate security threats.
5. Hardware and Software Deployment: • Executes
system upgrades, installations , and comprehensive
hardware configurations, alongside reimaging
within corporate IT standards. • Implements strict
hardware asset management protocols
and enforces
security policies
including
user account controls
and
PCI compliance adherence.
6. Network and Security Foundations: • Possesses an understanding of
network infrastructure components ,
including PC firewall configurations and basic VoIP setup. • Enforces
cybersecurity measures by recognizing and neutralizing threats
in accordance with established organizational
security frameworks.
7. Emerging Technologies and Systems Management: • Working knowledge with
Microsoft Intune
for device and application management across diverse
mobile ecosystems, including Android and iOS. • Familiar with
document management systems
such as
Application Xtender , enhancing document storage and retrieval processes.
8. Research, Documentation, and Knowledge Base Development: • Conducts targeted technical research using specialized
search engines
to enhance troubleshooting capabilities. • Crafts detailed service documentation and procedural guides to
bolster service desk
efficiency and knowledge sharing.
9. Proactivity and Multitasking: • Proactively addresses pending
service requests and incomplete tickets. • Displays initiative and manages multiple tasks simultaneously
10. Additional Duties: • Willingly performs additional responsibilities to support the IT department's objectives."
Other Job Requirements:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to lift and carry parcels, packages and other items up to 50 lbs., to walk short distances, and drive a vehicle occasionally with computer equipment to end location .
Austin, TX
Work Mode: 100% Onsite
Working Hours: 08:00 AM to 05:00 PM
(30 min lunch)
Project Duration: 12 month contract to hire
RTR
I, candidate name authorize Texcelvision to submit me for below mentioned position
BG Check
1.Any issues with criminal background?
2.Any Misdemeanors? If yes, please give details (month/year/type)
3.Do you owe any Tolls to Harris County Toll Road?
4.Do you owe any taxes Harris County?
5.Given an offer how soon you can start
Documents Needed:
3 references
Locations : We are seeking candidates in the following Houston area locations:
Position Requirements: Priority will be given to candidates who meet the following criteria: •
Advanced technical troubleshooting
skills • Proven
customer service
experience • Familiarity with
VoIP phone
systems • At least
two years of experience in a fast-paced IT helpdesk
environment • Ability to quickly learn new technologies
Candidate Expectations: •
Required Education : High school diploma or equivalent (additional certifications or degrees are a plus) •
Required Certification :
(Service Desk technician) A+ certification. Candidates must provide their certification number upon application-resumes without this information will not be considered. •
On-Call Requirement: Hired candidates will be required to be on-call for one week in every 8 weeks.
On-Call Support: There is one week of on-call support after every 8 weeks. During the on-call week, you will work your regular 8-hour shift from 8:00 AM to 5:00 PM and be available for call from 5pm to 7am.
For example, if you are on call this week, you will work your regular 8-hour shift from 8:00 AM to 5:00 PM. Then, take your computer home and be available for on-call support from 5:00 PM to 7:00 AM. Only the time spent on calls is billable. If a call comes in and you spend 1 hour on it, the following day, you can reduce your work hours to 7 hours to compensate for the on-call time so that your total for the week doesn't exceed 40 hrs as there is no overtime
SPECIFIC CERTIFICATION OR QUALIFICATIONS REQUIRED:
High school diploma
Minimum: Associates Degree or A+ Certification, N+ Certification, or MTA Certification
Required Technical Expertise:
1. First-Level Support and Issue Escalation: • Functions as the
primary interface
for initial
troubleshooting
of
software, hardware, and telephony systems , with proficiency in
escalating Tier 2 and Tier 3 issues
to appropriate IT specialists. • Ensures client satisfaction by providing high-level, clear communication channels and sophisticated
problem-resolution techniques .
2. Analytical and Diagnostic Skills: • Applies methodical analytical approaches to diagnose underlying problems in
desktop and network infrastructures during user interactions. • Expert in
systematic troubleshooting and fault isolation
across a range of IT assets.
3. Ticketing System Management: • Manages and monitors the
ticketing system (Cherwell),
ensuring timely responses and proper ticket assignment. • Facilitates the creation and follow-up of
service tickets, escalating complex issues
as needed.
4. Technical Proficiency: • Proficient in various applications including
Cisco Communications, VPN software, Active Directory, Windows OS , and Microsoft Office suite. • Demonstrates
troubleshooting
capabilities for devices such as
computers, printers, scanners, and telephones. • Understands
network
fundamentals, including
firewall rules and LAN configurations . • Familiar with
Cisco VoIP systems and cybersecurity principles
to effectively identify and mitigate security threats.
5. Hardware and Software Deployment: • Executes
system upgrades, installations , and comprehensive
hardware configurations, alongside reimaging
within corporate IT standards. • Implements strict
hardware asset management protocols
and enforces
security policies
including
user account controls
and
PCI compliance adherence.
6. Network and Security Foundations: • Possesses an understanding of
network infrastructure components ,
including PC firewall configurations and basic VoIP setup. • Enforces
cybersecurity measures by recognizing and neutralizing threats
in accordance with established organizational
security frameworks.
7. Emerging Technologies and Systems Management: • Working knowledge with
Microsoft Intune
for device and application management across diverse
mobile ecosystems, including Android and iOS. • Familiar with
document management systems
such as
Application Xtender , enhancing document storage and retrieval processes.
8. Research, Documentation, and Knowledge Base Development: • Conducts targeted technical research using specialized
search engines
to enhance troubleshooting capabilities. • Crafts detailed service documentation and procedural guides to
bolster service desk
efficiency and knowledge sharing.
9. Proactivity and Multitasking: • Proactively addresses pending
service requests and incomplete tickets. • Displays initiative and manages multiple tasks simultaneously
10. Additional Duties: • Willingly performs additional responsibilities to support the IT department's objectives."
Other Job Requirements:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to lift and carry parcels, packages and other items up to 50 lbs., to walk short distances, and drive a vehicle occasionally with computer equipment to end location .