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RECEPTIONIST:

COMPANY DESCRIPTION

The Ford Store Morgan Hill is one of the Bay area’s best, family owned and operated Ford dealerships. Our team specializes in new and used car sales, great customer service, and exceptional vehicle repair. We are proud to provide for drivers from Morgan Hill, San Jose, and beyond at our modern and state of the art facility.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

The Ford Store of Morgan Hill is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The Ford Store Morgan Hill is a Drug Free Employer.

JOB DESCRIPTION

The Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales Department by being an outstanding listener and information source. The Receptionist performs administrative duties, sales reporting and operates the telephone switchboard for call routing.

The ideal candidate has a high school diploma or GED and previous experience in a position of similar responsibility (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Automotive dealership experience a plus.

Must be able to work evenings, weekends and Holidays. 15-25 hours/week.

RESPONSIBILITIES:

1. Greets all customers in a warm, sincere, and helpful manner.
2. Operates the complete POS system and other required software.
3. Coordinates questions and issues with the appropriate department personnel.
4. Provides administrative assistance as needed.
5. Performs other duties as assigned.
6. Manages inbound phone inquiries and routes calls accordingly.
7. Helps educate/train new staff members.

QUALIFICATIONS:

1. High school diploma or GED required.
2. Previous customer service or related experience preferred.
3. Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
4. Excellent telephone skills.
5. Strong organizational and time management skills.
6. Helpful attitude and friendly demeanor.
7. Highly professional and dependable.
8. Strong computer and internet skills, including Microsoft Office suite.
9. Detail oriented and punctual.

BENEFITS:

1. Opportunity to Advance.
2. Company Discounts.
3. Employee Discounts.
4. Medical, Dental, Life Insurance.
5. 401 (K).

OTHER REQUIREMENTS:

1. Ability to read and comprehend instructions and information.
2. Professional personal appearance.
3. Excellent communication skills.
4. Ability to meet company's production and quality standards.

PHYSICAL REQUIREMENTS:

1. Spend time indoors in air-conditioned areas.
2. Sitting on a regular basis.
3. Standing on a regular basis.
4. Walking on a regular basis.
5. Bending, twisting and/or stooping infrequently.
6. Kneeling and/or Squatting infrequently.
7. Lifting 25 lbs to 50 lbs infrequently.
8. Reaching and/or lifting overhead infrequently.
9. Climbing stairs.
10. Repetitive hand/finger movement on a regular basis.
11. Grasping/grabbing with hands infrequently.
12. Pushing and Pulling infrequently.

EXPECTATIONS:

1. Devote himself/herself to ensuring satisfaction to customers.
2. Determine management, production and quality requirements by asking questions and listening.
3. Follow lawful directions from supervisors.
4. Understand and follow work rules and procedures.
5. Interact well with others and be a positive influence on employee morale.
6. Uphold the company’s non-disclosure and confidentiality policies and agreements.
7. Work evening, weekend and holiday work hours as required.

The Receptionist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $20.00.