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The Custody Operations Team at Haverford Trust is responsible for the daily administration and maintenance of client accounts. Team responsibilities include account openings and closings, receiving and delivering assets, account maintenance, distributions and contributions, money market and mutual fund trading, trade settlement/calls/options, trade allocations, income payments, corporate actions, gifting assets, securities maintenance, tax processing and reporting, client website administration and support, and reconciliation. Custody Operations is a key resource within Haverford for responding to account inquiries, problem resolution, and delivering quality client service.

The primary responsibilities of the Custody Operations Specialist – Treasury are to accurately and efficiently process distribution requests (wires, transfers, checks, ACH) and their tax withholding amounts, if applicable, for existing and closing accounts; evaluate and employ judgement interpreting client transfer instructions, escalating with our correspondent bank when necessary; work in tandem with the Sr. Treasury Operations Officer and other Treasury team members for quality control, and adherence to policy and procedure; process money market sweep and HTC Bank Certificate of Deposit trades; reconcile the department’s cash position daily; prepare and reconcile recurring distribution instructions and verify their timely release; and execute the money market fund trades to settle all cash positions.

The work environment is fast-paced and requires a combination of strong written and verbal communication skills, the ability to constantly prioritize tasks, a high degree of attention to detail, and organization skills.

ABOUT HAVERFORD TRUST

The Haverford Trust Company was founded in 1979, and our commitment to quality remains the cornerstone of our success. The Haverford Quality Investing® philosophy is supported by the expertise and integrity of our people, not to mention the reputation and track record of our company. As of December 31, 2024, we had $15.0B in assets under management or consultation.

Haverford Trust has experienced significant growth in recent years – only three years ago we had 110 employees and now we have 148 team members – but our commitment to a strong company culture has never wavered. With a company-wide Monday Morning Meeting to kick off the week, informal breakfasts with the President and CEO, a Speaker Series for Women, and an annual charity run, and more, Haverford has a powerful and unique culture. Meet our team, and you quickly see that every person exhibits Haverford’s core values of quality, integrity, respect, discipline, optimism, and community. Our employee retention rate of 97.1% speaks for itself. Unquestionably, our team is our greatest asset.

We invite you to learn more about our approach, our beliefs, and our commitment to Quality Investing at and our LinkedIn page .

REQUIREMENTS

• Normal business hours are Monday thru Friday 8:30AM – 5:30PM EST
• Periodic local travel may be required.
• May be required to work additional hours as needed to meet expectations with little or no notice.
• Haverford Trust follows a hybrid work schedule, three (3) days in office and two (2) days at home, with Wednesdays as an all-hands-in-office day. Hybrid schedule for split days is available; afternoons onsite is required.
• To learn the role effectively, the onboarding process is generally three (3) to six (6) months. The expectation is that new employees will be present in the office every day while learning the processes and culture of The Haverford Trust Company.

POSITION RESPONSIBILITIES

Key Responsibilities include, but are not limited to, the following:

• Accurate posting of account contributions and distributions, using discretion to accept or reject requests based on information provided and specific transaction requirements.
• Prepare and reconcile recurring distribution instructions and verify their timely release.
• Oversight of the outgoing check process, including the upload for Payee Positive Pay
• Release of FedWire payments and FedACH postings and settlement
• Reconciliation of departmental cash daily
• Execution and settlement of daily money market trades and payments

QUALIFICATIONS

Education / Experience

• BA or BS degree and a minimum of 1-2 years of experience working in the financial sector.

Skills / Attributes

Teamwork

• Collaborate effectively within our own highly interactive team to achieve goals.
• Crosstrain to support team members; serve as a reliable back-up.
• Work productively in cross-functional endeavors to execute tasks.

Communication

• Exceptional verbal skills and client relationship skills with an emphasis on five-star, value-added service.
• Excellent written communication skills, including precise editing.
• Strong, persuasive presentation and public speaking skills.

Technical

• Client service orientation with excellent interpersonal/communication skills; articulate and able to engender confidence in others.
• Aptitude for critical thinking and abstract reasoning, and for developing best practices, documenting, and maintaining procedures, and training/supporting team members.
• Possess strong proficiency in Microsoft Office Suite, Excel specifically and other related records management systems.

Work Management and Product

• Dedication to quality and excellence.
• Ability to build trusting, long-term relationships with business partners.
• Finesse to identify/define needs while managing stakeholder expectations.
• Strong analytical and problem-solving skills; creative and innovative solutions.
• Excellent organizational skills; capacity to effectively handle difficult requests.
• Superior attention to detail, including accuracy in compiling data and materials.
• Excellent time management skills; proven ability to act promptly and meet deadlines.

Work Values

• Models the firm’s values of Quality, Integrity, Respect, Discipline, Optimism, and Community.
• Embodies personal integrity, the highest ethical standards, and a commitment to Haverford’s investment style.
• A flexible, self-motivated team player with a positive attitude, able to work effectively and productively with others.
• Demonstrate the ability to effectively manage time and meet rapidly changing and ability to prioritize multiple tasks and deadlines in a fast-paced client-focused environment.
• Must demonstrate dedication to achieving quality and excellence.
• Must be curious, consistently seeking creative and innovative solutions.
• Always demonstrate ethical decision-making; escalate issues appropriately, consider reliability and credibility of facts, consider future consequences of decisions for the firm, and remain willing to make, support, and be held accountable for decisions.

The Haverford Trust Company shall, in its discretion, modify or adjust the position to meet the company’s changing needs. Additionally, this job description is not a contract and may be adjusted as deemed appropriate in Haverford’s sole discretion.

All team members of Haverford are required to comply with internal procedures as well as applicable federal, state, and self-regulatory organizations including, but not limited to, the Bank Secrecy Act of 1970 and the USA PATRIOT Act.

The Haverford Trust Company is an equal opportunity employer. The Company is committed to providing equal employment opportunities to all applicants. All applicants for employment will be provided equal and fair opportunity without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, age, citizenship, disability, medical condition, marital status, status as a veteran or special disabled veteran, or any other characteristic protected by law.

This position may be subject to Haverford’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Haverford the details of certain political contributions. Haverford may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Haverford’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.