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Tier II Support Engineer Plano, Texas Job Summary: As a

Tier II Support Engineer , you will be responsible for troubleshooting, analyzing, and resolving

network performance issues

related to

4G and 5G technologies . You will work closely with customers to address service-affecting issues, conduct

feature testing and bug reporting , and perform

root cause analysis

to maintain optimal network performance. K ey Responsibilities: Manage customer issues and outages, ensuring effective resolution of

Sev1 and Sev2

incidents. Provide

on-site technical support

when required. Develop, validate, and execute

Method-of-Procedures (MOPs)

for troubleshooting and upgrades. Collaborate with

engineering teams

to develop and deliver

RCA reports

to customers. Generate customer-specific reports to monitor and analyze network performance. Conduct

feature testing, FOA trials (FIT/FSA/FFA), and bug fix reports

for new technologies. Analyze

Layer-2 and Layer-3 signaling messages

to troubleshoot

network KPI issues . Monitor

KPIs

and make necessary

network/parameter changes

to meet

SLA requirements . Support

Stand-Alone (SA) and Non-Stand-Alone (NSA) 5G

network architectures. Perform

advanced troubleshooting

and root cause analysis to prevent future impairments or outages. Required Qualifications: Bachelors degree

in engineering, Computer Science, or a related field. 4+ years

of experience in a

TAC/Tier II support role

supporting a telecom vendor. Strong knowledge of

4G LTE and 5G

technologies (SA and NSA architectures preferred). Experience troubleshooting

SS7, IS41, MEGACO, and SIP signaling networks . Hands-on experience with

call processing

in a

wireless network . Basic knowledge of IP networks , including

routers, VLANs, and networking protocols . Familiarity with

UNIX/Linux commands

for system troubleshooting. Understanding of

transmission/backhaul technologies

(T1, SONET, Microwave). Strong analytical and problem-solving skills with the ability to work independently. Experience with

Sprint and Verizon Wireless Networks

is a

plus . Cisco CCNA certification

is a

plus . What you didnt know about us: Competitive salary Health, Dental and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! We are Connectors.

We thrive on quality over quantity and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators.

Youll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services dont stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support.

We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law. You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #JobsAtKellyTelecom