Wieland Electric North America
Product + Application Support Engineer
Wieland Electric North America - Milwaukee, Wisconsin, United States, 53244
Work at Wieland Electric North America
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HR Manager for the Americas at Wieland Electric Group
Please submit your cover letter/email and resume to the HR Mailbox listed ONLY if you currently live in the Greater Milwaukee Area - Wisconsin, USA. Job Summary: Wieland Electric is seeking a highly skilled and motivated
Product + Application Support Engineer
to join our growing team. This role is essential in providing technical support, assisting customers in selecting solutions, and designing customized applications when applicable. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and exceptional communication skills. Key Responsibilities: Provide telephone, web meeting, and email technical support to employees, independent rep firms, distributors, and customers. Design, develop, test, and deploy applications based on customer specifications. Address technical issues related to existing product lines for internal and external customers. Produce support materials, including application notes, how-to guides, example programs, tutorial videos, and trade show demonstrations. Participate in and perform trainings to enhance knowledge and support capabilities of Wieland employees, independent rep firms, distributors, and yourself. Maintain accurate service/support records in CRM and collaborate with sales teams. Travel (up to 15%) for customer support and trade shows. Lift up to 50 lbs for product demonstrations and setup. Qualifications & Experience: Education:
Bachelor’s degree in Electrical Engineering, CET, or relevant experience. Experience:
3-5 years in technical product support, especially in industrial control systems or power distribution applications. Hands-on experience with: DIN rail terminal blocks, connectors, and PCB terminals. Power supplies, Ethernet switches, and HMI. Machine (functional) safety controllers, sensors, and relevant standards. Understanding of UL, CSA, CEC, and NEC regulations (preferred). Bonus: Knowledge of Rockwell Automation PLCs and industrial networks (EtherNet/IP, CIPsafety, ProfiNet, Profibus, EtherCat, Modbus). Experience in electrical cabinet and connector design for industrial/commercial applications. Proficiency in
AutoCAD ; experience with
REVIT, ePlan, or wire harness software
is a plus. Bonus: Knowledge of electrical cord and harness manufacturing, as well as electrical power distribution in industrial and commercial applications. Excellent communication and interpersonal skills. Strong time management to handle multiple priorities in a fast-paced environment. Language skills: English (required); Spanish or German (a plus). Valid driver’s license; ability to travel by automobile, train, or airplane. Why Join Us? Be part of a dynamic team committed to innovation and exceptional customer support. If you’re ready for a role in a global high-tech organization, apply today! Additional Information: This job description does not imply that these are the only responsibilities. Additional duties may be assigned as needed. Equal Opportunity Employer: We welcome all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Wieland Electric North America by 2x Sign in to set job alerts for “Product Application Engineer” roles.
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Please submit your cover letter/email and resume to the HR Mailbox listed ONLY if you currently live in the Greater Milwaukee Area - Wisconsin, USA. Job Summary: Wieland Electric is seeking a highly skilled and motivated
Product + Application Support Engineer
to join our growing team. This role is essential in providing technical support, assisting customers in selecting solutions, and designing customized applications when applicable. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and exceptional communication skills. Key Responsibilities: Provide telephone, web meeting, and email technical support to employees, independent rep firms, distributors, and customers. Design, develop, test, and deploy applications based on customer specifications. Address technical issues related to existing product lines for internal and external customers. Produce support materials, including application notes, how-to guides, example programs, tutorial videos, and trade show demonstrations. Participate in and perform trainings to enhance knowledge and support capabilities of Wieland employees, independent rep firms, distributors, and yourself. Maintain accurate service/support records in CRM and collaborate with sales teams. Travel (up to 15%) for customer support and trade shows. Lift up to 50 lbs for product demonstrations and setup. Qualifications & Experience: Education:
Bachelor’s degree in Electrical Engineering, CET, or relevant experience. Experience:
3-5 years in technical product support, especially in industrial control systems or power distribution applications. Hands-on experience with: DIN rail terminal blocks, connectors, and PCB terminals. Power supplies, Ethernet switches, and HMI. Machine (functional) safety controllers, sensors, and relevant standards. Understanding of UL, CSA, CEC, and NEC regulations (preferred). Bonus: Knowledge of Rockwell Automation PLCs and industrial networks (EtherNet/IP, CIPsafety, ProfiNet, Profibus, EtherCat, Modbus). Experience in electrical cabinet and connector design for industrial/commercial applications. Proficiency in
AutoCAD ; experience with
REVIT, ePlan, or wire harness software
is a plus. Bonus: Knowledge of electrical cord and harness manufacturing, as well as electrical power distribution in industrial and commercial applications. Excellent communication and interpersonal skills. Strong time management to handle multiple priorities in a fast-paced environment. Language skills: English (required); Spanish or German (a plus). Valid driver’s license; ability to travel by automobile, train, or airplane. Why Join Us? Be part of a dynamic team committed to innovation and exceptional customer support. If you’re ready for a role in a global high-tech organization, apply today! Additional Information: This job description does not imply that these are the only responsibilities. Additional duties may be assigned as needed. Equal Opportunity Employer: We welcome all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Wieland Electric North America by 2x Sign in to set job alerts for “Product Application Engineer” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr