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6 days ago Be among the first 25 applicants

This range is provided by The Planet Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$80.00/hr - $85.00/hr

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• Bachelors degree in Business Administration, Human Resources, or a related field
• Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
• Extensive experience supporting BPO operations in Central America or South East Asia.
• Proficiency with the IEX NICE platform and other workforce management tools.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
• Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
• Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience working with a Union
• Experience working with Business Process Outsourcing/Call Centers

At The Planet Group, we deliver strategic talent solutions across industries through contract, direct hire, and contract-to-hire servicesmatching top experts with the companies that need them most. Our specialized sales and recruitment teams are deeply experienced in Accounting, Finance, HR, Administration, and Customer Service connecting skilled professionals with roles that drive business impact. Whether you're seeking a new role or interested in advancing your career, we bring speed, strategy, and a people-first approach to every partnership.

Seniority level

• Director

Employment type

• Contract

Job function

• Human Resources

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