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At Highland District Hospital, we are committed to maintaining a culture of service excellence. Service excellence means striving to be the best we can be – as individual employees and as an organization. It means providing the very highest level of clinical care, putting quality and patient safety above all else. And it means treating our customers, including patients, families, physicians, co-workers and outside contacts with dignity, respect and compassion.

WE CARE

about creating an environment which focuses on health and wellness for patients as well as our employees. We respect the need for a work/life balance, positive physical and emotional health, and personal growth opportunities which is recognized through the development of employee programs and policies designed to support a culture of care for everyone involved.

WE COMMUNICATE

with transparency and honesty. Here at Highland District Hospital our open door policy is more than just a buzz phrase. Our Leadership Team strives every day to ensure our employees feel valued and have a voice in the future and success of Highland District Hospital. Communication at all levels of the organization is of significant importance and a topic we continually invest time and interest towards.

WE CULTIVATE

and appreciate the value our employees and future employees have in making our organization and surrounding community the best it can be. We offer educational assistance opportunities to employees wanting to advance their healthcare careers, and facilitate student, internship, job-shadowing, and mentorship programs with local schools to help develop future healthcare workers.

WE CELEBRATE

the achievements of our employees by recognizing the sacrifices and the dedication they have to our community and our organization. Celebrating milestone achievements with rewards, holding an annual recognition banquet, and focusing on monthly fun employee activities helps support our commitment to consistently offering a positive employee culture.

Standards of Behavior

I acknowledge the following are Highland District Hospital standards of behavior and further understand these behavioral standards are expected of every HDH employee. I understand that I will be accountable and am willing to exhibit these standards through every customer encounter should I be offered a position of employment with Highland District Hospital.

Teamwork

I will graciously serve others and promote a ‘one team’ mind set with everyone in the organization.

Patient-First

I will be attentive and anticipate the needs and requests of patients and offer solutions before they have to ask.

Integrity

I will be reliable, dependable, and follow through on my commitments.

Communication

I will make others feel valued by following AIDET and speaking positively about other team members and their contributions.

Compassion

I will display kindness by making eye contact, smiling, getting on one’s level, and conveying empathetic and caring interactions.

Professionalism

I will keep my head up in the hallway to ensure I follow the 10/5 Rule. If someone needs direction, I will walk them to their destination.