HonorVet Technologies
Customer Service Representative I (I/O)
HonorVet Technologies - Jacksonville, Florida, United States, 32290
Work at HonorVet Technologies
Overview
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Overview
Customer Service Representative
Duration: 3+ months possibility of extension
Location: 10550 Deerwood Park Blvd, Jacksonville, FL 32256
Shift: 12:30 PM-
9:00 PM Sunday-Thursday or Tuesday-Saturday schedule. THIS IS A REMOTE POSITION!! Job Description:
All candidates must reside in the Jacksonville, FL market. Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications. Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.
All Candidates must have:
Internet Service (cannot connect via WIFI) Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net . Candidate must have Windows 10 on computer. Must have modem connection - Must be hardwired to your computer via ethernet cable. Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Responsibilities:
Responsibilities: Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.
9:00 PM Sunday-Thursday or Tuesday-Saturday schedule. THIS IS A REMOTE POSITION!! Job Description:
All candidates must reside in the Jacksonville, FL market. Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications. Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.
All Candidates must have:
Internet Service (cannot connect via WIFI) Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net . Candidate must have Windows 10 on computer. Must have modem connection - Must be hardwired to your computer via ethernet cable. Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Responsibilities:
Responsibilities: Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.