Support Engineer (IDE Services Customer Relations)
JetBrains - Orlando, Florida, us, 32885
Work at JetBrains
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Overview
Support Engineer (IDE Services Customer Relations)
1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. JetBrains IDE Services is a suite of B2B products intended to help developer productivity engineers deliver a better development experience across their organization. These products include IDE Provisioner, License Vault, Code With Me Enterprise, and AI Enterprise. We are looking for an experienced Support Engineer to assist users of the IDE Services. As part of our team, you’ll: Carry out deep investigations into customers' issues to provide bug localization for our developers. Provide technical support via Zendesk, Slack channels, and remote sessions. Work with the bug tracker. Reproduce customers' issues and create bug reports for them. Contribute to product development based on the customers' feedback. We expect you to have: Experience in the field of software engineering. Proven background in customer-facing senior technical support roles. Familiarity with Linux. Experience with bash-scripting and/or any programming language. The ability and drive to "get things done". A thirst for learning and mastering new technologies. It would be a plus if you have: Experience in a QA. Experience with OAuth2. Experience with containers (Docker, k8s). We process the data provided in your job application in accordance with the Recruitment Privacy Policy ( https://www.jetbrains.com/legal/privacy/privacy-recruitment.html ) Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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