South Shore Health
Ambulatory Practice Coordinator I - SSMC
South Shore Health - Norwell, Massachusetts, us, 02061
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Overview
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Requisition Number:
R-19463 Facility:
LOC0020 - 143 Longwater Norwell, 143 Longwater Drive, Norwell, MA 02061 Department Name:
SMC Pediatrics PB Status:
Full time Budgeted Hours:
40 Shift:
Day (United States of America) Performs a variety of functions related to the accurate and timely processing of patient appointments, including but not limited to scheduling follow-up appointments, following established workflows, ensuring referrals are placed for outside tests and consultations; serves as the liaison between department physicians and scheduling staff and coordinates physician schedules communicating requests for schedule changes to Provider Scheduling. Performs other functions, including answering the phones, faxing, calling for outside records, processing forms, and additional tasks as directed. ESSENTIAL FUNCTIONS CUSTOMER SERVICE/CHECK –IN Greets and acknowledges all patients and visitors, both in the office and on the telephone, with professionalism and directs to appropriate services. SCHEDULING APPOINTMENTS Schedules primary care appointments efficiently, accurately, coordinated and integrated to maximize optimal utilization of resources and patient access to services. DAILY ASSIGNMENTS AND LONG-TERM PROJECTS Works independently to complete daily assignments by the end of the shift and long-term assignments by the deadline established. TECHNOLOGY Embraces technological solutions to work processes and practices. PATIENT INTERACTIONS Staff will work to enhance the patient experience in every interaction. DEPARTMENT WORKFLOW AND OPERATIONS Staff will work together to facilitate a smooth department workflow. DAILY OFFICE FUNCTIONS Staff can independently manage daily office functions. JOB REQUIREMENTS Minimum Education - Preferred:
High School Diploma Minimum Work Experience:
One to three (1–3) years of healthcare office experience is required/preferred. Required additional Knowledge and Abilities:
Strong customer service skills are required in person and by telephone. Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred. Mon-Friday 8 hours per day and 1 holiday every 2 years.
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R-19463 Facility:
LOC0020 - 143 Longwater Norwell, 143 Longwater Drive, Norwell, MA 02061 Department Name:
SMC Pediatrics PB Status:
Full time Budgeted Hours:
40 Shift:
Day (United States of America) Performs a variety of functions related to the accurate and timely processing of patient appointments, including but not limited to scheduling follow-up appointments, following established workflows, ensuring referrals are placed for outside tests and consultations; serves as the liaison between department physicians and scheduling staff and coordinates physician schedules communicating requests for schedule changes to Provider Scheduling. Performs other functions, including answering the phones, faxing, calling for outside records, processing forms, and additional tasks as directed. ESSENTIAL FUNCTIONS CUSTOMER SERVICE/CHECK –IN Greets and acknowledges all patients and visitors, both in the office and on the telephone, with professionalism and directs to appropriate services. SCHEDULING APPOINTMENTS Schedules primary care appointments efficiently, accurately, coordinated and integrated to maximize optimal utilization of resources and patient access to services. DAILY ASSIGNMENTS AND LONG-TERM PROJECTS Works independently to complete daily assignments by the end of the shift and long-term assignments by the deadline established. TECHNOLOGY Embraces technological solutions to work processes and practices. PATIENT INTERACTIONS Staff will work to enhance the patient experience in every interaction. DEPARTMENT WORKFLOW AND OPERATIONS Staff will work together to facilitate a smooth department workflow. DAILY OFFICE FUNCTIONS Staff can independently manage daily office functions. JOB REQUIREMENTS Minimum Education - Preferred:
High School Diploma Minimum Work Experience:
One to three (1–3) years of healthcare office experience is required/preferred. Required additional Knowledge and Abilities:
Strong customer service skills are required in person and by telephone. Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred. Mon-Friday 8 hours per day and 1 holiday every 2 years.
#J-18808-Ljbffr