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EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

SUMMARY: The Community Services Office Administration Assistant provides reception, front-line customer service and basic administrative support tasks for the Community Services Department.

• Regular Full Time
• FLSA Status: Non-Exempt
• Grade: 20
• Salary Range: $46,509-$62,787

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reception/General Information:

• Provide reception and professional assistance to tenants, potential tenants, and community members.
• Respond to frequently asked questions and route inquiries to appropriate resources and staff.
• Assist with resident communications and organizing resident events.
• Ensure resident survey completion.
• Utilize software for payments and maintenance requests.

Office Management:

• Perform filing and organization of department records.
• Maintain compliance with the records retention schedule.
• Conduct basic review and processing of online forms and paperwork, including housing applications.
• Assist in digitizing and automating applications, information and processes.
• Assist with entering invoices into software for payment.
• Order materials and supplies to support department operations.
• Support department staff with various administrative tasks.
• Other duties and special projects as assigned.

Safety:

• Work safely to prevent accidents.

MINIMUM QUALIFICATIONS (Education/Experience/Licenses/Certifications):

High school diploma or equivalent; one (1) year of experience in an administrative or customer service role required; experience in a rental housing, hospitality or property management role preferred; or any equivalent training, education or experience preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Knowledge of: basic administrative and filing practices; principles of customer service and effective communication with diverse audiences.
• Skill in: organization; effective communication; time management; computer proficiency; attention to detail; problem solving; flexibility and adaptability; customer service; teamwork; record keeping; multi-tasking; phone etiquette; interpersonal relationships; Spanish fluency preferred.

Environmental Factors:

Work is performed primarily in a standard office environment.

Physical Factors:

While performing the duties of this job, the employee is often required to sit for extended periods of time; may occasionally be required to lift and/or move items weighing up to 20 pounds.

Exempt/Non-Exempt: Non-Exempt

Full-Time/Part-Time: Full-Time

Open Date: 2/5/2025

Close Date:

This position is currently accepting applications.