American Residential Services
Field IT Analyst - Tinton Falls, NJ (Hybrid)
American Residential Services - Tinton Falls, New Jersey, United States
Work at American Residential Services
Overview
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Overview
Field IT Analyst - Tinton Falls, NJ (Hybrid)
1 day ago Be among the first 25 applicants Company Name: ARS-Rescue Rooter Overview:
This is a hybrid position based in Tinton Falls, NJ.*
American Residential Services (ARS) is a national provider of plumbing and HVAC services with 60+ locations in
the continental United States, 6,000+ employees, and over $1bn in annual revenue. Using technology to build a
competitive advantage is a key differentiator of our business and key to our continued success. We are looking for
a capable individual to join our team and help us support and maintain our IT Workstation infrastructure.
Candidates should be able to draw from their extensive understanding of on-premises and cloud technologies to
support the Workstation infrastructure, solve operational problems, and assist with technical solutions that meet
business requirements and promote new initiatives. They need to possess the abilities to work autonomously and
effectively alongside other teams to integrate and deliver solutions with an awareness of how these solutions fit into
a larger context. The ideal candidate does not necessarily have all the answers, but they know where to find them,
and they are constantly looking to learn, grow, and apply new knowledge within the scope of their work.
Responsibilities
As part of the support team, provide Level II support for Helpdesk tickets as assigned Interact with end users, equipment vendors, carriers and co-workers by means of written/email or verbal communications in a professional manner Perform or manage software moves and changes, as well as hardware support, including the punching down of cables as needed, physical site moves, and miscellaneous maintenance Perform daily procedures of product installations, backups/restores, file & print server/services management Maintain procedures, documentation and policies as it relates to IT Operations Co-ordinate and liaise, as necessary, with management for problem and change management as it relates to operations Analyze operating problems and quickly arrive at a workable solution Relaying requests for assistance that are outside the scope of IT Field to appropriate technical staff Stay informed of all policies and procedures that affect the users Maintain relationship with all departments to keep apprised of policy and procedural changes Keep up with current developments in networking, software and computer technology Project Management of site moves, technology research and deployment, training and implementation as assigned Travels to service center locations to provide on-site information technology support; resolve issues and performs general system maintenance on networks Maintains corporate standards and policies related to information technology
Qualifications
BA in Computer Science, A+ Certification and MCITP or equivalent work experience High level of computer literacy with Hardware and Windows Operating Systems for Personal Computers, Tablets and Servers High level of computer literacy with spreadsheets, word-processing and database software and/or business systems (Word, Access, Excel, Project, etc.) Understands and is able to assist with support of LAN & WAN infrastructures Well-developed communication skills; oral, written, and listening Ability to work independently and as part of a team Learn quickly when facing new problems; a relentless and versatile learner, open to change, and analyzes both successes and failures for clues to improvement Accepts comments from both superiors and peers as part of the learning process Available and willing to travel with overnight stays as needed Available and willing to work nights and weekends, when necessary, for implementations, disaster recovery, changes and upgrades Available and willing to participate in an after-hours rotation (nights and weekend) for on-call emergency support Ability to analytically troubleshoot problems Ability to develop project plans and manage projects involving ARS IT, ARS Field and Vendor resources Ability to work across ARS IT sub-departments to implement and support multi-platform systems
Schedule
Regular hours, Monday - Friday 08:00 - 17:00 with opportunities for flexible work by agreement Occasional out-of-hours work is required for planned maintenance of systems or for incident response An average of 25% air travel is required for relevant work required on location
Location
This is a full-time, hybrid work position in the Tinton Falls, NJ vicinity Up to two days a week working out of our Tinton Falls Call Center Requires a suitable home office with good internet access
Benefits
Comprehensive medical coverage Company-paid life insurance Dental coverage Vision coverage Optional life and accident insurances Short and long-term disability 401(k) profit sharing plan
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Consumer Services Referrals increase your chances of interviewing at American Residential Services by 2x IT Service Desk Analyst II (On-site) - Dayton, NJ
South Brunswick, NJ $26.44 - $31.25 5 days ago Oceanport, NJ $80,345 - $120,000 5 days ago Cranbury, NJ $105,000 - $156,000 17 hours ago IT Systems Engineer III- Digital Technology Services
Woodbridge, NJ $110,000 - $140,000 2 weeks ago Software or Data Engineers, or Business Analyst
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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1 day ago Be among the first 25 applicants Company Name: ARS-Rescue Rooter Overview:
This is a hybrid position based in Tinton Falls, NJ.*
American Residential Services (ARS) is a national provider of plumbing and HVAC services with 60+ locations in
the continental United States, 6,000+ employees, and over $1bn in annual revenue. Using technology to build a
competitive advantage is a key differentiator of our business and key to our continued success. We are looking for
a capable individual to join our team and help us support and maintain our IT Workstation infrastructure.
Candidates should be able to draw from their extensive understanding of on-premises and cloud technologies to
support the Workstation infrastructure, solve operational problems, and assist with technical solutions that meet
business requirements and promote new initiatives. They need to possess the abilities to work autonomously and
effectively alongside other teams to integrate and deliver solutions with an awareness of how these solutions fit into
a larger context. The ideal candidate does not necessarily have all the answers, but they know where to find them,
and they are constantly looking to learn, grow, and apply new knowledge within the scope of their work.
Responsibilities
As part of the support team, provide Level II support for Helpdesk tickets as assigned Interact with end users, equipment vendors, carriers and co-workers by means of written/email or verbal communications in a professional manner Perform or manage software moves and changes, as well as hardware support, including the punching down of cables as needed, physical site moves, and miscellaneous maintenance Perform daily procedures of product installations, backups/restores, file & print server/services management Maintain procedures, documentation and policies as it relates to IT Operations Co-ordinate and liaise, as necessary, with management for problem and change management as it relates to operations Analyze operating problems and quickly arrive at a workable solution Relaying requests for assistance that are outside the scope of IT Field to appropriate technical staff Stay informed of all policies and procedures that affect the users Maintain relationship with all departments to keep apprised of policy and procedural changes Keep up with current developments in networking, software and computer technology Project Management of site moves, technology research and deployment, training and implementation as assigned Travels to service center locations to provide on-site information technology support; resolve issues and performs general system maintenance on networks Maintains corporate standards and policies related to information technology
Qualifications
BA in Computer Science, A+ Certification and MCITP or equivalent work experience High level of computer literacy with Hardware and Windows Operating Systems for Personal Computers, Tablets and Servers High level of computer literacy with spreadsheets, word-processing and database software and/or business systems (Word, Access, Excel, Project, etc.) Understands and is able to assist with support of LAN & WAN infrastructures Well-developed communication skills; oral, written, and listening Ability to work independently and as part of a team Learn quickly when facing new problems; a relentless and versatile learner, open to change, and analyzes both successes and failures for clues to improvement Accepts comments from both superiors and peers as part of the learning process Available and willing to travel with overnight stays as needed Available and willing to work nights and weekends, when necessary, for implementations, disaster recovery, changes and upgrades Available and willing to participate in an after-hours rotation (nights and weekend) for on-call emergency support Ability to analytically troubleshoot problems Ability to develop project plans and manage projects involving ARS IT, ARS Field and Vendor resources Ability to work across ARS IT sub-departments to implement and support multi-platform systems
Schedule
Regular hours, Monday - Friday 08:00 - 17:00 with opportunities for flexible work by agreement Occasional out-of-hours work is required for planned maintenance of systems or for incident response An average of 25% air travel is required for relevant work required on location
Location
This is a full-time, hybrid work position in the Tinton Falls, NJ vicinity Up to two days a week working out of our Tinton Falls Call Center Requires a suitable home office with good internet access
Benefits
Comprehensive medical coverage Company-paid life insurance Dental coverage Vision coverage Optional life and accident insurances Short and long-term disability 401(k) profit sharing plan
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Consumer Services Referrals increase your chances of interviewing at American Residential Services by 2x IT Service Desk Analyst II (On-site) - Dayton, NJ
South Brunswick, NJ $26.44 - $31.25 5 days ago Oceanport, NJ $80,345 - $120,000 5 days ago Cranbury, NJ $105,000 - $156,000 17 hours ago IT Systems Engineer III- Digital Technology Services
Woodbridge, NJ $110,000 - $140,000 2 weeks ago Software or Data Engineers, or Business Analyst
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr