Assistant Contract Technical Representative (ACTR) w/Secret

Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR) Help Desk Specialist with an active Secret (or higher) clearance for a great opportunity onsite in Arlington, VA . This is a role for someone with current or previous ACTR experience

Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities:

· Provide IT support to the Department of Navy at the Pentagon.

· Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation.

· Provide the interface between technical aspects of NMCI and the operational requirements of the command.

· Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services.

· Operates as the liaison between the technical development team and multiple business units across the client organization.

· Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.

· Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.

· Maintains current knowledge of client systems and subsequent upgrades or changes.

· Provides technical support for program personnel in various locations who have NMCI assets and peripherals.

· Provides government approved brief on security responsibilities to OPNAV Staff.

· Determines and orders NGEN/NMCI service requirements for new personnel.

· Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).

Assistant Contract Technical Representative (ACTR) Help Desk Specialist Qualifications:

· 5 years of experience in Information Technology field.

· Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.

· Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.

· Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.

A Security+ certificate is highly desired!