Manager – Talent Acquisition Systems

The Manager, Talent Acquisition Systems, serves as the Product Manager for Talent Acquisition Platforms at Visa, including our Applicant Tracking System, Candidate Relationship Management tool and Contingent Workforce platform.  This person, in partnership with the Director of TA Systems, drives the product vision and product strategy for Visa’s core talent acquisition technology.  This person partners closely with the Talent Acquisition users and leaders to define a roadmap for relevant technology to meet our customers’ business objectives.  They will partner with the People Function and Technology partners to continually improve digital tools for our people. This hands-on role will work closely with the Director of Talent Acquisition Systems to develop a talent acquisition systems strategy that supports business strategies which may include system implementations, business process design/redesign, vendor selection, change management, and current-state assessments of both a technical and functional nature.

The Manager, Talent Acquisition Systems has a deep understanding of recruiting and talent acquisition processes and practices, system implementations, security, data integrity, system configuration & design, system enhancements & upgrades, and expertise within the recruiting technology space in the market. 

You will drive, influence and collaborate with the People Team and Technology team, as well as stakeholders across the organization to identify solutions (tools and processes) that meet business needs and incorporates best practices in the Talent Acquisition space.

• Partners with the Talent Acquisition team to access business requirements (define scope, create estimates, produce program charters and other documentation needed for funding approvals) and translate business needs into systems needs, architectural requirements and implementation/execution plans

• Prioritizes competing Talent Acquisition technology projects, partnering with the Talent Acquisition People Team, to create a roadmap for technology implementation and continuous improvement

• Configure, troubleshoot and debug Workday recruitme business processes

• While driving requirements and future state planning, this role will identify areas to optimize process or configurations aligned with recruiting best practices. This role will provide recommendations to the People Technology team on recommended configurations or solutions.

• Serves as Product Manager for Talent Acquisition Systems within Visa’s People team

• Provide high quality customer service and communicate project/program status (timelines, progress, and challenges) to technology, systems and business stakeholders regularly

• Collaborate with sprint team for sprint scoping, planning, writing user stories along with acceptance criteria, clarifying doubts, and actively participating in sprint demo

• Effectively use planning tools such as Jira to develop documents and to provide a clear vision for scope, use cases, workflows, wireframes, product requirements, acceptance criteria, and other materials as needed to support technical design, development, and QA activities

• Enhance and maintain system communications, email communications, offer templates and current onboarding documents

• Build and execute detailed implementation plans including: discovery, design, UAT, QA/test, deploy and support

• Lead the collection, analysis, and documentation of functional business requirements

• Create and maintain TA Systems workflow guide(s)

• Prepare and maintain Talent Acquisition reports and scorecards to support the needs of enterprise

• Manage TA team onboarding / off-boarding (IT forms, systems account setup and access requests)

• Oversee vendor partners to ensure successful implementation, user adoption, and continuous improvement

• Act as the front-line contact for user support, responding to end-user questions from internal team members or external candidates with strong focus on client service

• Provide domain thought leadership in the Talent Acquisition technology landscape, by challenging current thinking and providing practical and innovative systems solutions to solve frictions in end to end recruiting processes

• Lead the execution and delivery of technology solutions and projects from start to finish, including requirements definition, process mapping, SRD creation, testing planning and execution, integration requirements, data migration requirements and cutover activities to successfully launch the project

• Support integration teams in helping configure and test integrations between Workday and other systems

• Assess, strategize and manage relevant Workday releases and future functionality in partnership with People Team

This is a 100% remote position.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 3+ years’ experience in TA/People systems solution, systems implementation and operational process improvement
• Demonstrated experience in Workday Recruiting
• Advanced level experience in Workday recruitment process configuration and calculated fields
• Experience implementing and configuring global Applicant Tracking Systems, Candidate Relationship Management platforms, and Contingent Workforce Solutions, as well as ancillary TA technology.
• Demonstrated ability to manage multiple technology implementations and projects in parallel
• Knowledge of HR/TA principles, legislation and key components of end-to-end HR/TA processes.
• Demonstrated track record of project leadership within complex organizations requiring strong influence management skills with the ability to work effectively at all levels.
• Understanding of the HR/TA Technology marketplace and best practices, not only in Talent Acquisition, but also Human Capital Management
• Proven track record launching HR/TA technology from project definition to post-implementation continuous improvement
• Exceptional collaboration, listening, written and verbal communication skills with ability to facilitate systems strategy, requirements and architecture conversations with all stakeholders (management, business users, and systems resources).
• Flexibility to move easily between operational troubleshooting and strategic planning
• Ability to manage multiple consulting and vendor relationships, and to thrive in a fast-paced environment with the ability to adapt to change
• Ability to partner and influence across several stakeholders, including the People Function, People Technology, Cyber Security, Legal, etc.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Proficiency in the use of Jira and Microsoft Office tools (Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint)
• Agile planning and execution: Drive sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies
• Workday Recruiting Pro Certified
• Ability to manage teams in a matrixed geographically disperse environment
• Ability to work well through ambiguity and complexity, executive presence and confidence with senior stakeholders and a sharp focus on the right outcomes
• Experience with additional TA/HR technologies including: iCIMS, Avature, Workday, Custom API Integrations and Service Now is a plus
• PMP certification is preferred

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $106,700 to $154,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.