Ethan Allen Global Inc
Design Consultant
Ethan Allen Global Inc, Tustin, California, United States, 92681
Tustin CA - 283, 2996 El Camino Real, Tustin, California, United States of America
Req #319General Objectives:The Design Consultant works closely with the customer in the design center/studio, remotely, online or in the customer’s home to create individualized design solutions to sell Ethan Allen products and services. The designs include space planning, fabric coordination, product selection and overall project design. Successful execution is evidenced by developing individualized designs and achieving sales goals in a flexible relationship-based selling environment. Some projects may require a team or partnership-based approach. Design Consultants will be measured based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio and Ethan Allen Trade Program) that contribute to the success of the Design Center as well as their own individual success. Design Consultants are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Ethan Allen.This is a Full-Time position.Essential Duties and Responsibilities:Create design solutions that are consistent with the customer’s preference and budget.Sell Ethan Allen’s products and services.Represent the Ethan Allen brand in all customer interactions. Greet customers to establish rapport and obtain appointments and in-home consultations. Make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale.Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.Educate customers about the complimentary design service Ethan Allen provides.Stay current on design and color trends to create fashionable design solutions.Coordinate with the team to provide exceptional service to customers, keeping them informed of their order status.Participate in all corporate-sponsored marketing and training programs.Educate customers on all the Ethan Allen sponsored finance options available to them.Contribute towards the development and upkeep of the design center’s portfolio.Utilize corporate systems and technology to maximize efficiency in designing projects.Enter orders utilizing the retail point of sale system.Maintain a neat and orderly design center projection.Work with the Design Center Leader/Design Sales Leader to develop business and marketing plans.Utilize technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects.Utilize social media to heighten own presence and Ethan Allen’s presence.Perform any other duties as required.Knowledge, Skills, & Abilities:Bachelor’s degree or equivalent in a design-related field with a minimum of one (1) year of practical interior design experience.Broad knowledge of interior design and effective sales techniques.Working knowledge of online sales and design tools.Good listening skills with excellent oral and written communication skills.General understanding of how to utilize social media and grass-roots marketing to develop a book of business.Valid driver’s license, or an alternate means of transportation.Intermediate skill competency using digital floor planning technology.Experience using interactive technology to view design concepts.Willing and capable of learning new technologies.Compensation:Design Consultant compensation will be incentive based with total compensation determined by incentives earned. The Design Consultant will be advanced a draw, which is recoverable, each month against incentives earned. The first three (3) months of employment are considered a training period for all newly hired Design Consultants.
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Req #319General Objectives:The Design Consultant works closely with the customer in the design center/studio, remotely, online or in the customer’s home to create individualized design solutions to sell Ethan Allen products and services. The designs include space planning, fabric coordination, product selection and overall project design. Successful execution is evidenced by developing individualized designs and achieving sales goals in a flexible relationship-based selling environment. Some projects may require a team or partnership-based approach. Design Consultants will be measured based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio and Ethan Allen Trade Program) that contribute to the success of the Design Center as well as their own individual success. Design Consultants are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Ethan Allen.This is a Full-Time position.Essential Duties and Responsibilities:Create design solutions that are consistent with the customer’s preference and budget.Sell Ethan Allen’s products and services.Represent the Ethan Allen brand in all customer interactions. Greet customers to establish rapport and obtain appointments and in-home consultations. Make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale.Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.Educate customers about the complimentary design service Ethan Allen provides.Stay current on design and color trends to create fashionable design solutions.Coordinate with the team to provide exceptional service to customers, keeping them informed of their order status.Participate in all corporate-sponsored marketing and training programs.Educate customers on all the Ethan Allen sponsored finance options available to them.Contribute towards the development and upkeep of the design center’s portfolio.Utilize corporate systems and technology to maximize efficiency in designing projects.Enter orders utilizing the retail point of sale system.Maintain a neat and orderly design center projection.Work with the Design Center Leader/Design Sales Leader to develop business and marketing plans.Utilize technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects.Utilize social media to heighten own presence and Ethan Allen’s presence.Perform any other duties as required.Knowledge, Skills, & Abilities:Bachelor’s degree or equivalent in a design-related field with a minimum of one (1) year of practical interior design experience.Broad knowledge of interior design and effective sales techniques.Working knowledge of online sales and design tools.Good listening skills with excellent oral and written communication skills.General understanding of how to utilize social media and grass-roots marketing to develop a book of business.Valid driver’s license, or an alternate means of transportation.Intermediate skill competency using digital floor planning technology.Experience using interactive technology to view design concepts.Willing and capable of learning new technologies.Compensation:Design Consultant compensation will be incentive based with total compensation determined by incentives earned. The Design Consultant will be advanced a draw, which is recoverable, each month against incentives earned. The first three (3) months of employment are considered a training period for all newly hired Design Consultants.
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