Choice Hotels
Radisson Assistant General Manager
Choice Hotels, Salt Lake City, Utah, United States, 84193
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Direct the hotel operations; rooms, engineering, housekeeping, food and beverage and front desk, by developing and implementing strategies and services which meet or exceed the needs of owners, employees, and guests.
Key Responsibilities
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Participates in the development of the hotel's business strategiesDevelops and implements strategies for hotel operations that support achievement of the hotel's goalsMonitors status regularly and adjusts strategies as appropriateDevelops the annual budget in conjunction with the Executive CommitteeParticipates in the development of the annual marketing, sales and yield management plans and strategiesContinually improve hotel operations and adheres to Radisson brand standards
Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)
Directs hotel operations in accordance with Radisson's standards of operationsDevelops and implements operating procedures and standards that support employees' in their effort to deliver Yes I Can! service and teamworkAnalyzes business results on a regular basis and takes actions to improve results as appropriateLeverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basisSets objectives for each department and supervises the department managerImplements the approved budget; monitors revenues and costs on a daily basis and takes corrective actionControls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services' goalsDirects the development and implementation of strategies and practices which support employee engagement throughout the hotelOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work forceTakes active role in recruitment and selection of qualified candidatesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialDrives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to all managers, supervisors and employeesCreates an environment that encourages employees to provide the service brand behavior hospitality and teamworkEnsures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employeesEnsures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutionsCreates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestRequirements/Skills
Minimum of five years work experience in hotel management
Bachelor's degree preferred
Experience managing to brand standards
Proven leadership skills, results oriented
Able to resolve conflicts guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Knowledge or hotel operations including but not limited to preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
Must work well in stressful, high-pressure situations
Able to create a diverse and supportive work environment
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Physical Demands
Required to stand, sit, and walk for extended periods of timesLift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including tables, chairs, stages, etc.Use of manual dexterity of common office equipment, such as but not limited to, computers, printers, phones etc.
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Direct the hotel operations; rooms, engineering, housekeeping, food and beverage and front desk, by developing and implementing strategies and services which meet or exceed the needs of owners, employees, and guests.
Key Responsibilities
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Participates in the development of the hotel's business strategiesDevelops and implements strategies for hotel operations that support achievement of the hotel's goalsMonitors status regularly and adjusts strategies as appropriateDevelops the annual budget in conjunction with the Executive CommitteeParticipates in the development of the annual marketing, sales and yield management plans and strategiesContinually improve hotel operations and adheres to Radisson brand standards
Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)
Directs hotel operations in accordance with Radisson's standards of operationsDevelops and implements operating procedures and standards that support employees' in their effort to deliver Yes I Can! service and teamworkAnalyzes business results on a regular basis and takes actions to improve results as appropriateLeverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basisSets objectives for each department and supervises the department managerImplements the approved budget; monitors revenues and costs on a daily basis and takes corrective actionControls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services' goalsDirects the development and implementation of strategies and practices which support employee engagement throughout the hotelOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work forceTakes active role in recruitment and selection of qualified candidatesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialDrives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to all managers, supervisors and employeesCreates an environment that encourages employees to provide the service brand behavior hospitality and teamworkEnsures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employeesEnsures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutionsCreates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestRequirements/Skills
Minimum of five years work experience in hotel management
Bachelor's degree preferred
Experience managing to brand standards
Proven leadership skills, results oriented
Able to resolve conflicts guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Knowledge or hotel operations including but not limited to preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
Must work well in stressful, high-pressure situations
Able to create a diverse and supportive work environment
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Physical Demands
Required to stand, sit, and walk for extended periods of timesLift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including tables, chairs, stages, etc.Use of manual dexterity of common office equipment, such as but not limited to, computers, printers, phones etc.
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.