Deskside Support Level I/II Technician

We are looking for an Onsite Customer Support & Deskside Technician LI/LII New York City.

Scope & Notes:

Job Description:

We are looking for a proactive IT Support Technician to join our team and provide exceptional support for our Windows workstations and servers. The ideal candidate will have hands-on experience with Active Directory, desktop support for Windows 10 and 11, and familiarity with Meraki for firewall and wireless access point management. This role requires the ability to travel to various sites around NYC and perform cabling and installation tasks, ensuring optimal network connectivity.

Key Responsibilities:

• Provide desktop support for Windows 10 and 11 workstations, troubleshooting hardware and software issues.
• Manage and maintain Active Directory for user account management and security.
• Configure and manage Meraki devices, including firewalls and wireless access points.
• Perform cabling and installation tasks, including connecting desktops to jacks and patching server room switches.
• Conduct site visits around NYC to provide on-site support and resolve technical issues.
• Collaborate with team members to improve IT processes and enhance user experience.

Qualifications:

• Proven experience in IT support, particularly with Windows workstation and server environments.
• Strong understanding of Active Directory and user management.
• Familiarity with Meraki technology for network management.
• Experience with cabling, installation, and network patching.
• Ability to travel to various sites around NYC.

Additional Technical Capabilities:

• Networking Fundamentals

  Understanding of LAN/WAN concepts, TCP/IP, DHCP, DNS, and network troubleshooting.

  
  

• Virtualization Technologies

  Experience with VMware or Hyper-V for managing virtual machines and environments.

  
  

• Backup and Recovery Solutions

  Familiarity with backup systems and disaster recovery processes.

  
  

• Security Practices

  Knowledge of endpoint security solutions and best practices for securing user devices.

  
  

• Remote Support Tools

  Proficiency with remote desktop applications (e.g., TeamViewer, RDP) for troubleshooting.

  
  

• Mobile Device Management (MDM)

  Experience with MDM solutions to manage and secure mobile devices.

  
  

• Scripting Skills

  Basic scripting knowledge (e.g., PowerShell, Bash) for automation of repetitive tasks.

  
  

• Help Desk Software

  Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) for tracking support requests.

  
  

• Cloud Services

  Understanding of cloud platforms (e.g., Azure, AWS) and their integration with on-premises solutions.

  
  

• Communication Tools

  Experience with collaboration tools (e.g., Microsoft Teams, Slack) for effective team communication.

  
  

Complementary Soft Skills:

• Customer Service Orientation

  Strong commitment to providing excellent service to end-users.

  
  

• Time Management

  Ability to prioritize tasks and manage time effectively, especially during on-site visits.

  
  

• Adaptability

  Willingness to learn new technologies and adapt to changing environments.

  
  

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.