Miami Jewish Health
MIND Intake Coordinator
Miami Jewish Health, Miami, Florida, us, 33222
Description
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team .
Job Title
: MIND Intake Coordinator
Job Summary
This position is the initial contact for the MIND Institute. Responsible for receiving incoming calls and correspondence.Screens inquiries and coordinates all patient appointments for MIND. Collaborate with other MJH service lines to Reports to VP Physician Services with additional reporting responsibilities to the Director of Sales.
Essential Job Functions
Answers incoming calls and correspondenceScreens calls for patient needs, fit to MIND services and financial coverageCoordinates referrals to other MJH services as appropriateMaintains information on all inquiries into CRM system.Onboards new patients (patient forms, insurance coverage, etc.)Make appointmentsPrep documentation for appointmentsPost-appointment follow-up
Documentation uploadAppointments - internal and externalCoordinate referrals to MJH and community resources
Represents MIND/MJH at community eventsParticipates in general MJH business development activities as requiredJob Requirements
Education:
Associates Degree or equivalent combination of education and experienceExperience:
3 years intake/registration/scheduling in a medical setting requiredBusiness development or sales experience strongly preferredLicenses/Certifications:
N/AAbilities Required
Bi-lingual in English and SpanishDemonstrate broad knowledge of MIND and MJH service linesKnowledge of medical insurance coverages, including authorizationsStrong verbal and written communication skillsStrong customer service and collaboration skillsAbility to demonstrate critical thinking, appropriate task prioritization and time management skills.Ability to work under stressAbility to work independentlyMaintains ethical behaviorProficient in Microsoft Office and scheduling programsFunctional Demands
Environment Work Conditions:
Normal working condition with adequate lighting and ventilationInfectious Material Exposure:
N/AOrganizational Expectations
Ensures that resident's/patient's rights are adhered toDemonstrates professionalism and accountabilityDemonstrates a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guestsDemonstrates excellent communication skillsEnsures confidentiality and security of patients' medical informationIdentifies and utilizes appropriate channels of communicationAble to speak, read and write EnglishAble to think and act calmly to meet unusual occurrences of the jobAdheres to the organization's Mission, Vision and ValuesParticipates in departmental activities, meetings and in-services and follows established guidelinesMaintains a safe working environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you've ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more .
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team .
Job Title
: MIND Intake Coordinator
Job Summary
This position is the initial contact for the MIND Institute. Responsible for receiving incoming calls and correspondence.Screens inquiries and coordinates all patient appointments for MIND. Collaborate with other MJH service lines to Reports to VP Physician Services with additional reporting responsibilities to the Director of Sales.
Essential Job Functions
Answers incoming calls and correspondenceScreens calls for patient needs, fit to MIND services and financial coverageCoordinates referrals to other MJH services as appropriateMaintains information on all inquiries into CRM system.Onboards new patients (patient forms, insurance coverage, etc.)Make appointmentsPrep documentation for appointmentsPost-appointment follow-up
Documentation uploadAppointments - internal and externalCoordinate referrals to MJH and community resources
Represents MIND/MJH at community eventsParticipates in general MJH business development activities as requiredJob Requirements
Education:
Associates Degree or equivalent combination of education and experienceExperience:
3 years intake/registration/scheduling in a medical setting requiredBusiness development or sales experience strongly preferredLicenses/Certifications:
N/AAbilities Required
Bi-lingual in English and SpanishDemonstrate broad knowledge of MIND and MJH service linesKnowledge of medical insurance coverages, including authorizationsStrong verbal and written communication skillsStrong customer service and collaboration skillsAbility to demonstrate critical thinking, appropriate task prioritization and time management skills.Ability to work under stressAbility to work independentlyMaintains ethical behaviorProficient in Microsoft Office and scheduling programsFunctional Demands
Environment Work Conditions:
Normal working condition with adequate lighting and ventilationInfectious Material Exposure:
N/AOrganizational Expectations
Ensures that resident's/patient's rights are adhered toDemonstrates professionalism and accountabilityDemonstrates a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guestsDemonstrates excellent communication skillsEnsures confidentiality and security of patients' medical informationIdentifies and utilizes appropriate channels of communicationAble to speak, read and write EnglishAble to think and act calmly to meet unusual occurrences of the jobAdheres to the organization's Mission, Vision and ValuesParticipates in departmental activities, meetings and in-services and follows established guidelinesMaintains a safe working environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you've ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more .
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training