End User Support Specialist II

JD: Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients. This position is 5 days in office, hybrid will not be considered. Skills/Experience: Two years experience in a desktop support role position bility to work efficiently and independently Remain calm in stressful situations Be comfortable working will all levels of customers Excellent troubleshooting skills Experience using ticketing software Experience using remote desktop tools Experience with Active Directory and SCCM Required Skills: Technical troubleshooting skills Hardware and software knowledge; understanding hardware and their components; operating systems; and software Remote desktop knowledge, preferably Bomgar Ticketing software knowledge Desired Skills: Remote desktop knowledge, preferably Bomgar Ticketing software knowledge, preferably ServiceNow Workable knowledge of Intune/ computer management software LI-DNP